Martin & Co Bracknell & Wokingham
52 Peach Street, Wokingham, Berkshire, RG40 1XG, UK, RG40
Claimed branch
4.4
263 reviews
Recent reviews
A selection of reviews, highest rated first. Not every review may be shown.
Good luck talking to the lovely lady on the lettings team. No time for anyone.
I don’t recommend anyone to buy from this agent very rude people
Reply from Martin & Co Bracknell & Wokingham: Hi Yusuf - Unfortunately, we are unable to provide information about our properties, if you do not give us any contact information. This is to protect the owner's property, and also, if the enquiry leads to a viewing, then to protect our staff. We wish you good luck with your house purchase.
Reply from Martin & Co Bracknell & Wokingham: Jenny, we contacted you and you acknowledged that your review was actually meant for another agent in Wokingham!
When you get a moment, we would be most grateful if you could delete this erroneous one star rating. Many thanks, from the Martin & Co Wokingham team.
I'm still waiting for an email with the list of houses for rent.
Reply from Martin & Co Bracknell & Wokingham: Dear Herman. Yes, you are on our system, and we did send you properties on email that related specifically to the property that you were seeking. Our usual practice is to follow up with a phone call, but we were unable to get through to you. Unfortunately, the reason you did not receive the email was that your email address was recorded incorrectly in our system. We do apologise for this and hope that you have managed to find a property that suited your needs.
Hard sell and not entirely transparent...
Reply from Martin & Co Bracknell & Wokingham: We are unable to find any record of you in our systems. Therefore, I can only conclude that you have mistaken us for another agent. Please delete this erroneous and defamatory review. Thanks.
Reply from Martin & Co Bracknell & Wokingham: Dear 'Tim',
Can't really respond to your rating if you don't explain it. We have no record of dealing with a 'Tim' from a location in France. Therefore we conclude that this a malicious and fraudulent rating left by one of our less reputable competitors in Wokingham. They know that we know who they are...
Martin & Co Wokingham
By far the worst agency I have ever dealt with, they are dishonest, rude and take advantage of people. The staff changed every month so no way to deal with the same person on an issue, they frequently conduct check out scams in order to mark items as damaged when they in fact weren't and know exactly how to extort additional fees every-step of the way. They even charged me 150£ because I left a brand new trash-bin at the property I didn't want to throw away! Run away from these people, they have no decency and respect for tenants and will take your money from you.
Reply from Martin & Co Bracknell & Wokingham: Dear Jack,
We are not sure if you have the right estate agent as we could not find any records of a tenancy under your name.
Furthermore, your comments do not match with the service levels that we provide to our tenants and so we can only conclude that you are mistaken in this review of our company.
Kind Regards
Martin & Co Wokingham
Details given for the property on the adv isn't same as on the viewing day. Unreialable and dishonest service.
Reply from Martin & Co Bracknell & Wokingham: Hello Nabil. We would like to extend our apologies for the issue you have highlighted. We pride ourselves in offering the best customer experience, so really value your feedback. We immediately corrected the inadvertent error and would like to thank you for bringing this to our attention.
Thank you, Martin & Co Wokingham
A pathetic agency where pathetic people work. We booked a meeting online to see the flat for rent - no one knows anything, no one was interested. After we called to ask if this meeting would take place, the employee promised to call back, no one called. Two hours before the planned meeting, we are calling again to ask the same question, but after the wife introduced herself, the employee of this agency simply hung up, and despite having our two phone numbers, no one tried to contact us anymore. I strongly recommend to avoid this agency, also for people who lease their real estate in. Terribly lazy people feed on them.
Reply from Martin & Co Bracknell & Wokingham: Hi Mateusz
I just picked up this review from Feb 2020. On our system, 17/2/2020, there's a file note from our lettings administrator at the time " Spoke on the telephone and took details - English is not his first language so for some of the questions he has asked that his wife call back." On 19/2/2020 at 9:47am. Another email was sent to you. On 21/2/2020 we tried to call and on 24/2/2020 we noticed you left a google review. Just FYI, we received your enquiry on 17/2/2020.
I understand that sometimes things do not go as we would like, and I am sorry that you feel we were not happy. The employee you spoke (from our notes) to is a very nice person, so I am surprised that you left this message. That said, there is probably more behind the matter. If you would like to contact us directly, I am happy to discuss the matter with you. Again, please accept our apologies for your experience.
All the best
Erica
About Martin & Co Bracknell & Wokingham
Martin & Co Estate Agents are proud to serve the local area. We are part of a large listed organisation with over 700 branches in total. We are No. 2 for SALES and No. 1 for Lettings. The franchise is owned by Mike and Erica Townend. Our clients have the benefit of the professionalism of a large listed organisation with the accountability of two local dedicated business owners Owner, Erica Townend brings a wealth of experience and knowledge across property sales, lettings, management, property development, and building surveying, all gained over the last 25 years plus. We offer expert advice to our valued customers. Our team of 10 dedicated property experts are here to help with every aspect of residential property. We are dynamic and helpful, and put Customer Service at the forefront of everything we do. Please call us on 0118 334 2389 to book your appointment or call in at our iconic Wokingham Town Centre shop on 52 Peach Street.
Website: https://www.martinco.com/estate-agents-and-letting-agents/branch/wokingham
Our team
Mike Townend
Eleanor Paine
Erica Townend
Mike Townend
Director
Shenaya Karunatilake
Memberships and portals
Marketing
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