A pathetic agency where pathetic people work. We booked a meeting online to see the flat for rent - no one knows anything, no one was interested. After we called to ask if this meeting would take place, the employee promised to call back, no one called. Two hours before the planned meeting, we are calling again to ask the same question, but after the wife introduced herself, the employee of this agency simply hung up, and despite having our two phone numbers, no one tried to contact us anymore. I strongly recommend to avoid this agency, also for people who lease their real estate in. Terribly lazy people feed on them.
Reply from Martin & Co Bracknell & Wokingham: Hi Mateusz
I just picked up this review from Feb 2020. On our system, 17/2/2020, there's a file note from our lettings administrator at the time " Spoke on the telephone and took details - English is not his first language so for some of the questions he has asked that his wife call back." On 19/2/2020 at 9:47am. Another email was sent to you. On 21/2/2020 we tried to call and on 24/2/2020 we noticed you left a google review. Just FYI, we received your enquiry on 17/2/2020.
I understand that sometimes things do not go as we would like, and I am sorry that you feel we were not happy. The employee you spoke (from our notes) to is a very nice person, so I am surprised that you left this message. That said, there is probably more behind the matter. If you would like to contact us directly, I am happy to discuss the matter with you. Again, please accept our apologies for your experience.
All the best
Erica
Mike Townend
