Kantar media sent me a survey by royal mail. I filled it in and it said that a reward was approved and wil be delivered to email 2-5 business days. That was 2 weeks ago.... scam!

WARNING about damp flat with health hazard they are currently relisting ( 1 bed, Tudor Way, Knaphill) Very long story short we had the most stressful year renting a flat that was being destroyed by damp and black mould in every room. Destroyed thousands of pounds worth of belongings etc. Despite being logged as a health and safety hazard on the inventory check out report, and knowing that flat needs some serious investigation and work, chancellor's decide to relist it 9th April just TWO WEEKS after we moved out. Anyone who is going to view their (now inscreased) £1.2k 1 bed flat inTudor Way Knaphill, just know that it has serious damp issues and it will ruin your health and chancellors dont give a toss about anything but taking your money. There's water ingress in the built in wardrobe wall, mouldy carpets and window bays and they just keep painting over it until I comes back through, which doesn't take long. They failed to fix it when we were there and acccording to residents this keeps happening over and over, people move out due to damp and the next victims move straight in. Funny thing is chancellor's lied the whole time saying flat has never been damp and saying we won't be relisting it. And it took them a lick of paint and TWO weeks. Chancellor's and south east property management lied to us on multiple occasions, we wouldn't trust them again. We're with Seymour's now and very happy in a non damp flat.

The reason agents have a bad name. Unlawful fees? Check …

If I could give half a star I would. One of the worst agencies I’ve ever had to deal with. Unprofessional, dishonest, lazy and incompetent. They also like to take advantage of young vulnerable individuals with disabilities and ignore concerns. Avoid Woking branch sales team they just want your money.

They are really slow. Getting anything fixed eg boiler, leeks etc take weeks. In our personal opinion I’d never use them ever again. Our oven has been broken for over 3 weeks. Still waiting. We have to call and chase them to find out what’s happening. Really unprofessional.

One of the worst agents I've ever had to deal with, and that is saying something. Months taken to resolve serious issues, they blame contractors rather than take …

Very unprofessional! The rent refund process was totally chaotic. No one followed up after a month then saying that they have not found a new tenant yet which Chancellors are the one who asked us to leave earlier if possible. After that …

To start on a high, the estate agent actually was very helpful. Answered any questions I had and was very kind. The issues started with communication. I was given a sales progressor who failed to give thorough updates and when they did, …

Couldn’t even get through to this branch, despite trying multiple times over a number of weeks and calling different branches, even Head Office at one point! Missed out on viewing a number of properties we were interested in.

very unprofessional and don't respond to calls and email