Very friendly and enthusiastic staff at Woking office, Andy Parker has been very helpful searching for best property that ticked all boxes.

Dealt with Matt Carter on several occasions, very professional and courteous. In this instance we couldnt find a property with Matt but this was in spite of him trying his hardest and really going the extra mile for us. Would certainly deal with Matt (and therefore Chancellors) again.

I recently bought a flat through the Woking branch and mainly dealt with Matt Carter. He was always helpful and approachable, answering all the questions I had about the property before and after the sale. If he was unavailable there was always someone happy to pass on a message; it would have been a 5* rating if they had tried to answer my queries without passing on the message, but I imagine that is just their set up.

Terry, Matt and team were very professional and handled a very difficult drawn-out painful six month transaction with aplomb. Full marks.

Sold and bought through this branch recently and although a daunting process, Terry, Matt and Dan kept us fully informed throughout the process efficiently and professionally. I have dropped a star purely due to the centralised back office progression team who although were informative were not easy to contact. That said, via Chancellors recommended list of solicitors (QCAS), Scott D was first class at keeping us abreast of both transactions. Would use again.

After placing my flat on an online website for 6 months and not having any luck I decided to go with Chancellors on the Friday by the Tuesday they had Sold my flat, so would highly recommend Chancellors Woking. Although a daunting process, Terry, Dan and Matt kept me fully informed throughout the process efficiently and professionally. I have dropped a star purely due to the centralised back office progression team who were not easy to contact and did get me frustrated at times but one call to Dan or Terry and I would be back on track with what was going on behind the scenes. That said, via Chancellors recommended list of solicitors (QCAS), Attwells was first class and keeping me abreast of both transactions. I would highly recommend Chancellors Woking to anyone.

I don't know about the previous reviews, but here comes a real experience from a real person: Absolutely, utterly, FRUSTRATING and APPALLING (for Chancellors Woking) I cannot believe this company is still in business as they disappointed and frustrated me in virtually every occasion they could. 1. Prior to commencing my tenancy, they told me I would enter the property on day x and a few days before day x they informed me it was actually 3 weeks later - which forced me to find a temporary property for 3 weeks as I had already ceased my previous tenancy and as a result experience a big hassle and spend a lot of unnecessary money 2. They delayed to send me contracts and then, after I called them to request it, they sent it to me and were requesting ridiculous deadlines for completing them and sending it signed back to them (i.e. 1 -2 hours) 3. When I gave the notification that I wished to leave the property, I had on one occasion a Chacellors agent literally entering my house without any notice whatsoever (they simply opened the door and walked in) to show the property to potential new tenants and I had just come out of the shower and they nearly put me in a very embarrassing situation. Being honest, I think the "potential tenants" were even more embarrassed with the whole situation. 4. When I eventually left the property, they simply never got back to me to return my deposit and I spent days exchanging messages to receive my undisputed deposit back, let me make this clear, U N D I S P U T E D which therefore should have been paid back right away, and still they made mistakes and sent me less money than what they should have and to this date I am still to receive it in full. My problems are still ongoing and perhaps I should have waited until my case with Chancellors is closed to write a review here as given the experiences I have had so far, it is likely I will have some more horror stories to share. Really a shame, customer service: negative score.

Very disappointed with this agency. They are extremely unresponsive and have a serious issue with delays. Messages and emails often go unanswered, and when they do respond, it’s always after a long wait. It feels like they don’t take their clients seriously at all. If you’re looking for professional and timely service, I would strongly suggest looking elsewhere.