Very friendly and enthusiastic staff at Woking office, Andy Parker has been very helpful searching for best property that ticked all boxes.

Dealt with Matt Carter on several occasions, very professional and courteous. In this instance we couldnt find a property with Matt but this was in spite of him trying his hardest and really going the extra mile for us. Would certainly deal with Matt (and therefore Chancellors) again.

I recently bought a flat through the Woking branch and mainly dealt with Matt Carter. He was always helpful and approachable, answering all the questions I had about the property before and after the sale. If he was unavailable there was always someone happy to pass on a message; it would have been a 5* rating if they had tried to answer my queries without passing on the message, but I imagine that is just their set up.

Terry, Matt and team were very professional and handled a very difficult drawn-out painful six month transaction with aplomb. Full marks.

Sold and bought through this branch recently and although a daunting process, Terry, Matt and Dan kept us fully informed throughout the process efficiently and professionally. I have dropped a star purely due to the centralised back office progression team who although were informative were not easy to contact. That said, via Chancellors recommended list of solicitors (QCAS), Scott D was first class at keeping us abreast of both transactions. Would use again.

After placing my flat on an online website for 6 months and not having any luck I decided to go with Chancellors on the Friday by the Tuesday they had Sold my flat, so would highly recommend Chancellors Woking. Although a daunting process, Terry, Dan and Matt kept me fully informed throughout the process efficiently and professionally. I have dropped a star purely due to the centralised back office progression team who were not easy to contact and did get me frustrated at times but one call to Dan or Terry and I would be back on track with what was going on behind the scenes. That said, via Chancellors recommended list of solicitors (QCAS), Attwells was first class and keeping me abreast of both transactions. I would highly recommend Chancellors Woking to anyone.

I don't know about the previous reviews, but here comes a real experience from a real person: Absolutely, utterly, FRUSTRATING and APPALLING (for Chancellors Woking) I cannot believe this company is still in business as they disappointed and frustrated me in virtually every occasion they could. 1. Prior to commencing my tenancy, they told me I would enter the property on day x and a few days before day x they informed me it was actually 3 weeks later - which forced me to find a temporary property for 3 weeks as I had already ceased my previous tenancy and as a result experience a big hassle and spend a lot of unnecessary money 2. They delayed to send me contracts and then, after I called them to request it, they sent it to me and were requesting ridiculous deadlines for completing them and sending it signed back to them (i.e. 1 -2 hours) 3. When I gave the notification that I wished to leave the property, I had on one occasion a Chacellors agent literally entering my house without any notice whatsoever (they simply opened the door and walked in) to show the property to potential new tenants and I had just come out of the shower and they nearly put me in a very embarrassing situation. Being honest, I think the "potential tenants" were even more embarrassed with the whole situation. 4. When I eventually left the property, they simply never got back to me to return my deposit and I spent days exchanging messages to receive my undisputed deposit back, let me make this clear, U N D I S P U T E D which therefore should have been paid back right away, and still they made mistakes and sent me less money than what they should have and to this date I am still to receive it in full. My problems are still ongoing and perhaps I should have waited until my case with Chancellors is closed to write a review here as given the experiences I have had so far, it is likely I will have some more horror stories to share. Really a shame, customer service: negative score.

Extremely Poor Service Over 10 Years Extremely Poor Service Over 10 Years – Overseas Landlords Beware I used Chancellors Letting Agents for over 10 years, giving them ample opportunity to manage my UK property while I was based in Los Angeles. Unfortunately, their service consistently fell far below acceptable standards, and as an overseas landlord, I was left to deal with repeated mistakes, financial loss, and a total lack of accountability. Here are just a few examples of the persistent issues I experienced: 1. Total disregard for time zones Despite repeatedly informing them that I live in Los Angeles (GMT -8), Chancellors routinely contacted me at 4–5am my time. This level of carelessness reflects their broader lack of attention to landlord needs—especially those overseas. 2. Unprofessional tenancy handling without landlord approval In 2020, I gave permission to begin tenant referencing but made it clear that I would only approve the tenancy once I had reviewed the references and signed the agreement. Despite this, after weeks of no updates or paperwork, I was suddenly informed that the tenancy would start the next day. This was without my approval, without tenant references, and without a signed agreement. I had to escalate the issue urgently to prevent tenants moving in without my consent. This demonstrates a serious failure to follow proper procedures and communicate effectively. 3. Poor contractor oversight and mismanagement Chancellors frequently sent contractors to fix one issue only to cause another. There was no supervision or follow-up. The most egregious example: I paid for a new boiler installation and even paid £1,000 extra for it to be fitted in the loft. A year later, during a personal visit, I found it installed in a bedroom cupboard. When I requested a correction or refund, I was told it was “too long ago” to resolve. 4. Inadequate inspections and reporting Their regular inspection reports consistently stated the property was in “good condition” and “clean.” After the last tenancy ended, I found the property in a deplorable state, including visible mould, none of which had been mentioned in any report. Their check-out report was so poorly written that I was unable to recover adequate funds from the tenant deposit to cover clear damages. 5. Negligence in handling council tax After informing them that I would not be renewing with them once the tenant left, they failed to notify me of letters the council sent the,. In the past, council tax notices had been forwarded to me in the US. This time, Chancellors received all the correspondence—including a summons with seven days to pay—and only forwarded it to me on the last day of the notice period. I nearly faced a legal penalty due to their complete lack of responsibility. In summary: Chancellors have repeatedly demonstrated a lack of professionalism, oversight, and accountability over a decade of managing my property. Their processes are disorganised, their communication is poor, and their handling of contractors and legal matters is unacceptable. I strongly advise landlords—especially those based abroad—to avoid Chancellors at all costs. Your property and peace of mind are too important to leave in such unreliable hands.