If a 0-star rating were possible, this is what they would deserve. Our experience with Chancellors in Woking has been extremely disappointing and stressful from start to finish. From the beginning, communication was poor and inconsistent. Important information changed over time, and emails or concerns were often ignored or answered very late. We repeatedly had to chase for basic updates. The property had multiple issues reported during our tenancy, including mould, problems with the check-in inventory report, and not being provided with all the necessary keys — notably the bin area key. We had to chase the agency for two months to receive it, meanwhile walking 10 minutes each time to dispose of rubbish and asking the concierge for temporary access to the separate garbage door. There were also various general maintenance issues that required attention. Despite being clearly communicated, these problems were not handled properly or in a timely manner. The agency was disorganised and unclear, adding unnecessary stress during both move-in and move-out. There were several property managers that changed so many times over 7 months period. The most unacceptable part was the checkout process. We vacated the property on 01/02/2026, handed over the keys, and left the house in good condition. However, the checkout inventory inspection was scheduled almost two weeks later, which is completely unreasonable. Any inspection carried out so long after the property was returned cannot fairly reflect its condition at the time of checkout and puts tenants at an unfair disadvantage. Overall, the lack of professionalism, poor organisation, and disregard for tenants’ concerns made this a very unpleasant experience. I would not recommend this agency and would strongly advise future tenants to document everything carefully if they choose to rent through them.