Extremely Poor Service Over 10 Years Extremely Poor Service Over 10 Years – Overseas Landlords Beware I used Chancellors Letting Agents for over 10 years, giving them ample opportunity to manage my UK property while I was based in Los Angeles. Unfortunately, their service consistently fell far below acceptable standards, and as an overseas landlord, I was left to deal with repeated mistakes, financial loss, and a total lack of accountability. Here are just a few examples of the persistent issues I experienced: 1. Total disregard for time zones Despite repeatedly informing them that I live in Los Angeles (GMT -8), Chancellors routinely contacted me at 4–5am my time. This level of carelessness reflects their broader lack of attention to landlord needs—especially those overseas. 2. Unprofessional tenancy handling without landlord approval In 2020, I gave permission to begin tenant referencing but made it clear that I would only approve the tenancy once I had reviewed the references and signed the agreement. Despite this, after weeks of no updates or paperwork, I was suddenly informed that the tenancy would start the next day. This was without my approval, without tenant references, and without a signed agreement. I had to escalate the issue urgently to prevent tenants moving in without my consent. This demonstrates a serious failure to follow proper procedures and communicate effectively. 3. Poor contractor oversight and mismanagement Chancellors frequently sent contractors to fix one issue only to cause another. There was no supervision or follow-up. The most egregious example: I paid for a new boiler installation and even paid £1,000 extra for it to be fitted in the loft. A year later, during a personal visit, I found it installed in a bedroom cupboard. When I requested a correction or refund, I was told it was “too long ago” to resolve. 4. Inadequate inspections and reporting Their regular inspection reports consistently stated the property was in “good condition” and “clean.” After the last tenancy ended, I found the property in a deplorable state, including visible mould, none of which had been mentioned in any report. Their check-out report was so poorly written that I was unable to recover adequate funds from the tenant deposit to cover clear damages. 5. Negligence in handling council tax After informing them that I would not be renewing with them once the tenant left, they failed to notify me of letters the council sent the,. In the past, council tax notices had been forwarded to me in the US. This time, Chancellors received all the correspondence—including a summons with seven days to pay—and only forwarded it to me on the last day of the notice period. I nearly faced a legal penalty due to their complete lack of responsibility. In summary: Chancellors have repeatedly demonstrated a lack of professionalism, oversight, and accountability over a decade of managing my property. Their processes are disorganised, their communication is poor, and their handling of contractors and legal matters is unacceptable. I strongly advise landlords—especially those based abroad—to avoid Chancellors at all costs. Your property and peace of mind are too important to leave in such unreliable hands.