Northwood - Wirral

Just before Christmas 2025 the management company looking after our block of flats informed us that they would cease to be our agents and gave us 3 months notice. Over the Christmas period the directors contacted Northwood and asked them to assess our situation for appointing new managing agents. On meeting with Deryck Highet and Debbie Brunskill of Northwood Heswall, it immediately became clear that Northwood's professionalism and "can do approach" was exactly what we needed. After consultation with the directors, Northwood were happy to quote for our business. In early January they presented their comprehensive service to our shareholders and explained the services which they could provide. At this meeting Northwoods professionalism was evident by the number of improvements which we had to implement to ensure that we complied with the many changes in legislation which had taken place and were not being currently addressed. Once Northwood had received our company approval they rapidly commenced guiding us through the property inspections which would have to be carried out to ensure we complied with the ever changing legislation of Health & Safety, Loler Lift inspections, EICR assessments of electrical installations, new fire regulations and the necessity for periodic inspections which have been introduced after the Grenfell disaster regarding the safety of blocks of flats. Many of these regulations were new to our lease company and had been overlooked for several years. Northwood arranged for these inspections to be immediately undertaken and the implementation of all improvements to be carried out immediately, thus ensuring that the lease company are fully compliant with all aspects of current legislation. Having quickly appointed Northwood as our managing agents and now feel that we are in the very safe hands of Deryck with an agent which provides our company with very comprehensive professional services. When we have a problem we now contact Debbie at Northwood in Heswall and then rely on her knowledge, expertise and quick reactions to provide an immediate solution. We thank Northwood for all their assistance and willingness to provide a quick solution to our problems and we look forward to a successful partnership for many years to come. John D Lennox Director High Mount Flat Management Ltd