Went into the Windsor branch on Saturday and spoke to Chris. I have to say that his whole attitude really took me by surprise. He started off by telling us we were wasting our time by visiting branches of estate agents, and that we should … More

Very disappointing experience with Tracey and Jackson at Frost Lettings. I had some seriously unpleasant experiences and was subjected to really rude comments from Tracey and from the Landlord. I am glad to say that I have escaped this situation and have won my deposit case with TDS after Frost and the Landlord unlawfully withheld my deposit.

Tried to make an appointment to view a property. Call answered by Nicole or Nicola. Very rude and dismissive behaviour from the outset. Made no effort to make an appointment or speak to vendor before dismissing the appointment request. Just being lazy and wanting to be stuck to her desk instead of working.

Awful company to have to deal with, if I could leave a negative star rating I would.

Bad customer service. Avoid this company.

Frost's customer service is the worst thing I've ever experienced!!! I've emailed Karen Morris numerous times and no response! Not the first time has happened either! Your communication is atrocious! Renters, Buyers and Sellers AVOID this company at all costs!

Once you are paying rent, the customer service ends.

Just took over renting a property. Left for the weekend and got alerted by home security that someone entered with a key (clearly visible in video) - tried to call but nobody is available on the weekend. Does not make me feel safe or happy to leave the property unattended. Needs urgent attention but seems that can’t be done

I went to Windsor branch couple of days ago to enquire about an investment property. Some pompous (I believe a manager) opened a door and before I even finished speaking he cut me off saying it’s not their property and shut the door in my face !! Well if he only let me finished I would have explained I was looking for something similar to it, as the property in question was already sold. I suppose I wasn’t dressed up for the occasion as I was wearing a tracksuit. I went next door to Romans where friendly staff provided me with an excellent service. This is how you lose business. Well done !!

I have never had any issues with any other letting agency but Frost is just the worst. Especially, some of its agents. I would honestly advice to consider literally any other agency.