Had the worst experience of all time with Julian. Rudest agent we've ever met. We just had a viewing with him for a flat to let. He was fine in the beginning but started acting angrily when we were asking questions about the flat, especially after I asked if it's possible to see the attic. How rude of me to ask to see part of the flat I'm planning to move in, right? Anyway, he still offered to show us the communal gardens involuntarily. We go out on the garden, he shows that we have a storage space in the garden, I asked if it's possible to see it and he became upset, grumbling about why I would need to see it. Finally, I asked if we could put a slide etc on the communal gardens for our son to play (and for other children) of course after consulting all the other residents. To our experience, we had asked the same question for 2 other flats with communal gardens, one said there's a strict policy against it but the other one said it could be ok if the other residents agreed to it. But he just raised & waved his arms in the air & walked away grumbling about us asking too many "silly" questions! This isn't acceptable behaviour for a human being let alone when doing your job. Awful! We called the agency to complain about him, the person we spoke on the phone nicely apologised to us and let us know that they will speak to him about it. So our complaint / review is actually about the individual that represents the agency.