Avoid EweMove – Extremely Unprofessional Experience We had an incredibly disappointing experience renting through EweMove (Winchester/Salisbury). From the outset, we were misled about the nature of the tenancy, including who owned the property. We were told it had been bought by an overseas landlord, only to later discover it was still being actively marketed for sale — something the agent avoided discussing and never followed up on when questioned. It turns out we were renting directly from the property developer, who was still trying to sell the property and had only rented it out temporarily for cash flow. Throughout our tenancy, important maintenance issues were repeatedly ignored. Communication was consistently poor — unless it related to arranging viewings for potential buyers. Agents frequently turned up unannounced, and one in particular — Sarah — was patronising, intrusive, and repeatedly approached us without prior notice. On one occasion, during an unannounced visit, she went through our rubbish and recycling. When we emailed a formal complaint about this, we were ignored — until we recently escalated the issue to their head of franchise, at which point they finally admitted to going through our bins. Despite all of this, we really liked the house and decided to try and purchase it through the other agent, Charters, who had also been appointed. We did not want to deal with EweMove due to the lack of trust. Following our offer through Charters, the developers shared this information with James White from EweMove, who then began contacting us persistently, pressuring us to increase our offer and warning us that our tenancy would not be renewed. This was despite knowing we were expecting our first child. It felt like our situation was being deliberately exploited. We left the property in excellent condition and paid for a professional end of tenancy clean. EweMove carried out the checkout inventory, and the property was marked as sold STC the very next day. It has now been over two and a half weeks since we moved out, and our requests for the return of our £2,800 deposit have been ignored — money we urgently need while on maternity leave. We have referred our complaint to The Property Ombudsman, who has accepted the case, and we are currently going through the process with them. Based on our experience, we would strongly advise others to avoid EweMove