Home Property Sales

We have just had what I can only describe as a traumatic experience with this estate agent, they are absolutely appalling. Daniel Lowry did the valuation which was ok. His wife Julie staged the house which was fine. Niche did the photography & they were great. Richard did all the viewings & he was great. Then we accepted an offer & Jeremy was assigned ’Sales Progressor’ which I assume is an ironic title because I have never encountered anyone so ill-equipped to progress anything in my life. His only discernible talent appears to be sending utterly pointless WhatsApps. We accepted an offer in July of 2025 & despite J telling us in September & October that we were about to exchange contracts, several times (but no other detail) our solicitor then informed us on November 4th that there had been ‘no written communication from our buyers buyer since July’. When we called J to discuss this he went from being defensive to aggressive - blaming absolutely anyone & everyone but taking no responsibility what-so-ever himself. He suggested it was the fault of our buyers, their solicitors, our buyers buyer, their estate agents…absolutely anyone but him! He told us that ‘you are not the only one to be lied to here, I’ve been lied to as well!!’ A breathtaking lack of self awareness & he ended the conversation not with an apology as we had expected, no - he told us our buyers estate agents had been ‘b - ———-ing him!’ I have had the misfortune of dealing with a number of unprofessional & untrustworthy individuals in my time but Jeremy & Daniel top them all! Daniel became involved in proceedings when it was clear that Jeremy had not been progressing our sale AT ALL. Unfortunately rather than apologise & try to smooth things over, Daniel took the same (baffling) stance that Jeremy had! It was all someone else’s fault, it was nothing to do with Property Assistant & he made no attempt to apologise. I really think they need to ask for a refund from the training company they use because this ‘take no responsibility or accountability what-so-ever’ position is not compatible with decent business practice. When we issued PA with a deadline for exchanging contracts, Daniel’s response was to completely ignore us & cease communication until the date that we had given when he sent us a WhatsApp telling us we needed to get rid of our buyers & they would find us a new one?! We finally parted company with them In the New Year & went on the market with Winkworth (who were excellent) & whom I would recommend. There is a truly hilarious element to this sorry tale - Property Assistant actually has the audacity to charge above the market rate in selling fees!!!! To call Property Assistant’s business practices unprofessional churlish & immature would I fear be unfair to unprofessional churlish & immature people. *PLEASE DON’T LEARN FROM OUR MISTAKES - avoid this circus like the plague**