Our experience with this letting agency was extremely disappointing. After our application was accepted and the holding deposit paid, we were told we had to move in the day after the previous tenants moved out and accept the property in whatever condition it was left in. When we asked for the lease agreement so we could give proper notice to our current landlord, they falsely claimed they couldn’t issue it more than three weeks in advance but still advised us to give notice anyway. The following week, they changed the proposed move-in date to sometime in early January without giving a firm date and remained vague about the situation throughout. Two weeks passed with no contract and no confirmed move-in date, so we informed them we were keeping the application open but reserved the right to withdraw and receive a refund if needed. We also clarified that we would not accept the property in whatever condition it was left in. Despite these reasonable and entirely standard requests, the agency abruptly withdrew our application. Altogether, the process felt disorganised, misleading, and highly stressful. I would not recommend this agency based on our experience.