These people are utter crooks. Manufactured and hidden costs within contracts . … More

These people are utter crooks. Manufactured and hidden costs within contracts . Please save your money and frustration and use one on the many other reputable agents in the area .

I hope this review will be helpful especially for the TENANTS as my experience was as a tenant … More

I would strongly advice anybody from using this letting agency. They put my rent up 3 x in 18 months by £175 WITHOUT the landlord knowing who is actually disgusted with them herself . Because of this I've handed in my months notice and Northwood are trying every trick in the book not to refund my rent owed and deposit. Do not rent from northwood

I hope this review will be helpful especially for the TENANTS as my experience was as a tenant It started with our move in date; I called 2 days before moving to confirm the time, when they told me the move in was cancelled blaming the landlord. Northwood said they didn’t know until late which is why it happened this way. However it took ME to call THEM to find out about it. This could have been true but in my opinion it looked like the reason was because their paperwork wasn’t done. The following week they were asking my guarantor to go to the office to sign paperwork that needs signing before they will give me the keys. On top of this they sent me all of the documents i needed to sign whilst I was sat in front of the house waiting for the keys. Even for this the manager couldn’t turn up on time. Some months went by, we always paid on time etc. In the end we had to leave after being given a section 21. We don’t know the reason for it but ultimately that’s the business of the new landlord who had just taken over the house. There was a dispute about paperwork as we weren’t given a gas safety certificate which is a legal requirement for the section 21. Whenever I managed to get hold of the manager who was always ‘out of the office’ when I called she said I don’t need one, which is a different story from what I heard from ‘shelter’, ‘citizens advice bureau’ and the local council. I don’t know if the reason was because our gas certificate was out of date or something else, but I feel Northwood will tell you anything to get you off the phone. I was told I’ll get it via email, fobbed off for weeks, then told I don’t need one. Eventually I got one weeks later. After leaving we waited almost 3 weeks for details of the checkout inspection which happened apparently 3 days after receiving their keys. Their inspection showed many inaccuracies, things ‘missing’ that were found in the house and things ‘left’ in the house which were there when we moved in. More than a month later they sent their quote which was did not fully match the problems from their ‘inspection’. Months later, another quote coming from the landlord this time. The prices had changed a lot, for example the cleaning went from £335 to £90 in order to make space in the budget for new kitchen drawers £232.43 as now (3 months later) they are broken which wasn’t seen by us before we left or in the ‘inspection’ by Northwood. You can say almost the whole list of problems was different than the other two we had received from Northwood but luckily this would easily be proved wrong by the before and after photos. I told Northwood I want a dispute on Tenancy Deposit Scheme as I was SURE about the evidence I had for everything. They acknowledged that they knew I wanted a dispute however they did not let it happen. They failed to respond over a month to my repayment request, following that they failed to respond to the statutory declaration so in the end I rightfully got the deposit back. I wrote a complaint to Northwood, mostly about the manager who actually dealt with the complaint. I tried to get in touch with the director Sean Farrah. I was told he was looking into my case and he will phone me so I can only assume he is still looking 3 weeks later In the end I will give advice to tenants to take photos of every single corner of the house. I have since moved with another company who really showed me how unprofessional and difficult Northwood really are

I would strongly advice anybody from using this letting agency. They put my rent up 3 x in 18 months by £175 WITHOUT the landlord knowing who is actually disgusted with them herself . Because of this I've handed in my months notice and … More

Northwood Wigan are by far the worst letting agency I have ever come across. My girlfriend rented a house through these, 9 Henry park street to be precise, the house was rat infested, mould growing in every corner of the house and they did very little to solve the issue. It cost me over £400 to fix the mould in the bathroom as my young 3 year old son was living there and my girlfireing was pregnant. I eventually moved her in with me and since she has moved out they have taken no responsibility for anything and attempted to deduct over £300 from her deposit regardless of the work that we had to do. It’s resulted in me taking them to small claims court. Avoid at all costs.

Gaslighting, lying, forgery, rudeness....all part of northwood wigans service.

We recently purchased a property that was sold by Northwood, after a couple of positive viewings with them - Pam in particular made the experience great and is incredible at her job! It was a lengthy sale, however Northwood were fine during this process. However, since we completed on the house the post purchase care has been terrible. Michelle Davies in particular has been uninterested, dismissive, belittling and rude via email when trying to have a discussion and the seller. There is a clear attitude of once completion is done and the business is no longer making a profit from you - they want you out of their hair as soon as possible. The emails we have received are not at all what you would expect from a company to a customer. Atrocious customer service towards the end of our dealings with Northwood. Response to the below: Hi Steve. Quite the oxymoron that you started your message saying “I am sorry” but ended it with “I most certainly will not be apologising”. At no point did we say we expected the seller to fix a leak on our neighbours roof, we merely messaged to find out if the seller was aware of the leak so we could better tackle the issue ourselves. - the email trail makes this clear if read throughly. It has since transpired the seller did know about the leak, as this conversation had been had with the neighbour previously. Regardless, the seller denied any knowledge of the leak and did offer to send a roofer out to have a look at this - which we were simply chasing with a member of your staff as we did not have direct contact details. It would be great if before sharing the details of someone’s private sale, you would actually get the information correct. Your advisors seemed to have made the sale and were now ready to box off any further enquiries asking us to liaise with the seller directly. Poor aftercare. Someone being belittling and rude is subjective, therefore you cannot state as fact that this was not the case. Our comments are not out of frustration with the seller not completing work in the property as you have mentioned, our frustration is from the way we were spoken to by a member of your team. We provided an honest review and have given extremely positive feedback to Pam in your team - if we were simply irritated and looking to “shoot the messenger” why would we have mentioned the positives and great customer service provided in this case? Your response is proof to me, of your dismissive attitude as a branch. So unlike you, I won’t be asking you to “reconsider” your public comments as I think it’s an absolutely incredible display of your impertinent customer service and disparaging attitude. Stay safe out there Steve and have a lovely Easter with your family!