Katie, I am sorry to read your comments and that you are not happy. I have read through the e-mails to which you refer and I feel that your feedback is grossly unfair. It is clear that you are not happy that the leak that has appeared in the property after you bought the property is not going to be rectified by the previous property owner - although it is not clear to me why they should be expected to resolve it. That said, you told us about the leak, and asked us to contact the seller, which we did on your behalf. None of the e-mails sent to you in responding to your request for us to contact them have been dismissed and I certainly cannot agree that my team member is disinterested, belittling and rude. They are all polite, and very responsive (replies within hours of your e-mail to us) and there is no evidence at all of being rude. I accept you do not like the seller's answer, which we have relayed on their behalf ... you confirmed that the leak seems to be coming from the neighbour's roof and the seller has confirmed that they would not be prepared to deal with that. You do not like that answer. That is nothing to do with us being uninterested, belittling, dismissive and rude. Ultimately we are acting as a go-between between you and the seller since you finalised the purchase. The seller is on holiday and we have been trying to reach them on your behalf by phone and email. It is clear that you and the seller had agreed certain things would be done that we were not aware of (you had separate communication with the seller before the sale completed during viewings). As soon as you came to us and asked for updates on those matters, even though we were not aware of them, we have contacted the seller on your behalf to try to get you updates. It is interesting that you have not quoted any of these dismissive, belittling, rude emails but that will be because the emails do not demonstrate any of that behaviour. Your comments are purely borne out of frustration that the seller promised to do things for you but has gone on holiday and a leak has appeared which was not present before. I would ask that you give serious consideration to removing / adjusting this review as it is completely unfair and does not reflect the interaction we have had with you in trying to assist you. The fact that you do not like what the seller is feeding back to you via ourselves is not our problem and we should not be blamed for it - which is what you are doing. It is a real shame that it is not possible to confirm the content of the emails publicly but I feel that if you look back at the email trail between Michelle Jantzen (Davies) and yourself you will not see any evidence of the issues you have raised. You do not like the message you have received from the seller via ourselves and you are shooting the messenger as a result. I would be more than happy to have a conversation with you to clear up the evident misunderstanding relating to ourselves. Given the unfair nature of your review and feedback, there is no apology to make and I will most certainly not be apologising to you as none of your claims are even close to being justified. Steve Adams, Director, Northwood (Wigan) Limited.