Sold our house through Cooke and co recently. When Nigel came out to value the property he spent a long time telling us all about how they would go the extra mile to help us and how he would personally help with the negotiations throughout the chain if we needed it. In reality he stopped answering texts and calls within a week of us signing the contract with them. The time I did manage to speak to him the advice he gave me directly contradicted what his sales team said. Most of the staff in the office were polite and friendly however, one particular member of staff could be very abrupt (bordering on rude). I felt very unsupported by Cooke and co and actually had more support from the estate agent of the house we were buying.They also have a deal with a local (and very good) solicitor which means if you sell through Cooke and co and want to use this firm you end up paying substantial referrers fees. This was not made clear to us on signing up.In short they sold our house quickly but did nothing to make the process feel smooth or easy and the staff could be difficult to deal with. Given that they charge significantly more than other estate agents in the area I would have expected more from them.

TERRIBLE

Recently I bought a house through this company and I have to say it was the most unenjoyable experience I have ever had. From the day we asked for a viewing which we weren’t told was an open house viewing and the estate agent who was at the house for the viewing was terrible and unhelpful. But unfortunately we wanted the house so we had to carry on. From the moment my offer was excepted I was hounded for proof of funds and threatened to lose the deal if it wasn’t received that day. After everything was finalised while waiting for the keys I asked to get into the house with a plasterer to quote for some work. A lady turned up to let us in and then ushered us out after a few minutes. The tradesman didn’t have time to look at everything he needed to and couldn’t price the job. Picking the keys up topped it off for me no care or attention taken I was just handed a crumbled envelope with the keys in while they checked my ID. Very shocked and disappointed with this agent.

REAL BAD.

Viewed a property with Nigel Cooke on a Monday, and put an offer in of £2k over the asking price. Nigel called me the next morning to say he had talked through with the vendor and if we were to up the offer by £1,000 the offer would be accepted. We did that and the offer was accepted, I happily went off to arrange the mortgage and gather paperwork, as directed by Cooke & Co. We signed up to their recommendation for conveyancing and solicitor too. All good. The next day I get a call from Claire to tell us that 'the vendor has accepted another offer from another buyer'. Alarm bells ringing now. 'How can this happen Claire? You told me yesterday they had accepted my offer, and the property was taken off the market.''Well Mr Robson, we acted in your best interest. Sorry Claire, how is selling the property to another person in my best interest when you told me my offer was accepted yesterday? Well Mr Robson, this can happen all they way up to exchange.' Just be honest.

Worst estate agent in the north east

Trying to get them to show up to a viewing is too hard for this estate agents sorry I'll rephrase they won't bother to turn up or call you if they have had a offer on a property. Shocking I will never even view a property with this agent and I certainly wouldn't trust them to sell my house.

Bad customer service

I never been so disappointed in this estate agents. There rude and unhelpful and don't know how to do there jobs. For buyer do not go to this estate agents as they don't know what there talking about. They mess you around and they are only interested in money for them self. Buyer beware don't go to this estate agent. A joke

We tried to sell our property via Cooke and Co and were hugely disappointed with them. I believe they misled us and I also believe they’re just not very good. I would suggest anyone looks elsewhere.

Very disappointing

We tried to sell our property via Cooke and Co and were hugely disappointed with them. I believe they misled us and I also believe they’re just not very good. I would suggest anyone looks elsewhere.

Unfortunately the experience of this estate agents is poor. Today we had prearranged to view a property in Shiremoor. We duly turned up at the appointed time only to be told by the current owner that they've accepted a bid this very day. Which is all good and well buy for the slight problem of not being informed by the estate agent that this had been done. Having dealt with agents in the in both capacity of selling and buying property we were always kept up to date on anything that happened as with today's incident. We phone the agents to find out why this has happened without any call to update us only to be palmed off with some lame excuse and say the person was out when clearly it was the person we dealt with at the start. You would think in today's society that a businesses would be more diligent in dealing with prospective customers that to just do that. Surley courtesy and politeness is the hallmark of any company and not to be dumped once you've got your commission. This is bad and does not bode well as company to me and that of my friends that will be sharing this. All you have needed to do was phone up tell us of the situation and that would be that. But no!!.