"My sale had a lot of hiccups..."

My sale had a lot of hiccups along the way and as a result confirming exchange and completion became a major problem. Cleo worked so hard to get the chain to completion and without her pro-active efforts I doubt it would have happened. She was extremely patient but also knew when it was time to be assertive.

I wasn’t going to leave a review, but it might help prevent anyone else from going through the same experience as me. I appointed CJ Hole to market my property, because of their positive reviews on here. However, sadly this was not the experience I have had. George came round to value my property and to be fair he was absolutely fine. Once the property was listed however, I rarely spoke to George and was now expected to deal with very junior estate agents, who didn’t have the maturity, social skills or listening skills to sell a property nor communicate with sellers and buyers. The way I was spoken to by some of the junior estate agents, was completely unacceptable. I am aware this branch, along with Henleaze, are used to selling properties worth a lot more money than mine. It felt like because I only had a flat to sell, I was fobbed off with the most junior estate agents, who didn’t really know what they were doing. From the start huge mistakes were made. Firstly, the wrong description was listed against my property. The description was for a 3 bed house with conservatory and garden. My property is a 2 bed flat with no conservatory or garden. This was hugely detrimental to my sale, as understandably a lot of potential buyers viewing the property were extremely disappointed. It was originally correct, but was edited to the wrong description at some point. I was rang to say I had had an offer on my property, only to realise 10 minutes into the conversation he had rang the wrong person and the offer wasn’t even on my property. I was rang and lead to believe there was a male outside my property trying to gain access to the building, claiming he was my husband. I’m single and live alone, so this was understandably extremely stressful and concerning for me. After some investigation, they realised they had rang the wrong person again and there hadn’t been anyone outside claiming to be my husband at all. They were telling potential buyers during viewings that I didn’t have a chain and was moving in with a boyfriend. This wasn’t true. I know estate agents can be incredibly dishonest and maybe this is normal, but it didn’t sit comfortably with me. When I brought these mistakes to George’s attention, it was put down to human error. I understand that mistakes happen, but the amount of mistakes that were made in a very short period of time, did not fill me with trust or confidence. Especially when you are paying for a service, you want to be reassured that service is honest, competent and professional. I think if you deal with one of the older, more experienced estate agents you’ll have a different experience. Sam was always polite and friendly and Dan was more knowledgable and appeared to have a lot more experience. A lot of the estate agents being mentioned in the positive reviews, I’ve never even heard of so I was obviously appointed less experienced estate agents. I didn’t feel any of my concerns were taken seriously or properly addressed. I therefore made the decision to take my property off the market with CJ Hole and list with a different estate agents. I feel sad that my experience with CJ Hole was so negative, but I wanted to write an honest review to stop this situation happening to anyone else.

Avoid CJ Hole Westbury on

Avoid CJ Hole Westbury on Trym, bad communication, offered no guidance off their own backs after initial valuation, could never trust a word they say, far better agents out there who give down to earth advice rather than tell you what ‘they’ think you want to hear. Avoid at all cost.

"Avoid CJ Hole Westbury on..."

Avoid CJ Hole Westbury on Trym, bad communication, offered no guidance off their own backs after initial valuation, could never trust a word they say, far better agents out there who give down to earth advice rather than tell you what ‘they’ think you want to hear. Avoid at all cost.

Avoid , the flat was viewed

Avoid , the flat was viewed virtually and let to the next poor tenant virtually (I hope the new tenant can cope with the damp and spiders in the flat). Multiple anti social behaviour issues, noise disturbance, police visiting regularly even armed police. The building Glencoyne Court is very well know to the authorities. CCTV is now installed everywhere. There is no intercom system out of over 38 flats so hard to get delivery's . Building is poorly run and many neighbours complain of damp and water damage. Yet letting agent charge top price. I seen the photos of the flat originally and they made it looked nice clean cosy but the photos are airbrushed with a filter. There is so many issues the police said I have PTSD from living in that terrible building.

"Avoid , the flat was viewed..."

Avoid , the flat was viewed virtually and let to the next poor tenant virtually (I hope the new tenant can cope with the damp and spiders in the flat). Multiple anti social behaviour issues, noise disturbance, police visiting regularly even armed police. The building Glencoyne Court is very well know to the authorities. CCTV is now installed everywhere. There is no intercom system out of over 38 flats so hard to get delivery's . Building is poorly run and many neighbours complain of damp and water damage. Yet letting agent charge top price. I seen the photos of the flat originally and they made it looked nice clean cosy but the photos are airbrushed with a filter. There is so many issues the police said I have PTSD from living in that terrible building.

Would never, ever use or recommend this branch to anyone buying/selling. I am a first time buyer who lost (I actually call it robbed) of over a £1500 due the incompetence, unprofessionalism and bare face lies of this company (and the vendor) on a house that was no where near ready to sell. 6 months of lies and false information since we made our offer we ultimately ended up pulling out of the purchase and loosing a chunk of our deposit (which had taken us three years to save for) no apology or compassion instead met with coldness and ultimately kicked to the curb to start again. Ruthless company with employees to match - please do you research!!NegativeQuality, Professionalism, Value

Would never, ever use or recommend this branch to anyone buying/selling. I am a first time buyer who lost (I actually call it robbed) of over a £1500 due the incompetence, unprofessionalism and bare face lies of this company (and the vendor) on a house that was no where near ready to sell. 6 months of lies and false information since we made our offer we ultimately ended up pulling out of the purchase and loosing a chunk of our deposit (which had taken us three years to save for) no apology or compassion instead met with coldness and ultimately kicked to the curb to start again. Ruthless company with employees to match - please do you research!!