The manager Stuart Williams has described here the situation only as he sees it, trying to make only other people at fault, whilst conveniently excluding his own behaviour. During the very last hours before signing, he chose to give the property to someone else (due to my trying to renegotiate price - as is normal). If this man was half decent, he would have tried helping by saying ‘if you negotiate further, you’ll lose the sale’. He instead chose the option that would result in making himself more money ("we have received a considerably higher offer" - quote). He wasted £500 of my money and 3 months of my time. Be aware that Stuart is all about the money. He will not hesitate in destroying your sale at the last minute, if he thinks he can make himself more profit (which is what he did to to me). Avoid this untrustworthy and unpleasant man - be warned, do not buy anything from him.

Avoid. Try to set you up using an affiliate (Homeshift) for bills which was a nightmare and have had a 40% rise in broadband cost after a few months. As soon as you move in they stop caring about you. Worst rental experience in 14 years in london. They will try to get you to leave a good review very early on. Give it two months then make your mind up.

Estate agents don't know the property they are renting very well, flat not cleaned throughout before moving in, called multiple times over several months to get repairs done but still nothing, don't adhere to safety standards regarding gas hobs, very slow response times, changed my electricity supplier without telling me, rodent problem not being addressed Edit in response to the owner: that parking permit was not replaced until after I moved in and no cleaners came round beforehand, the hob installers chose to not follow minimum safety clearance guidances (I have this confirmed in an email from you), I have email confirmation that you changed my electricity supplier without telling me, the rodent issue is still a problem

Disgraceful level of service. Never respond to emails. Never call back. I have had to chase them over all routine legal checks that need doing on the property.NegativeResponsiveness, Professionalism

This agency is horrible, and the employees are all very rude and they never help with queries. Also they have been very dodgy with information about landlord, nothing is transparent. They are so great they are refusing to give us our deposit back for the property we rented from them and when we rented from them they hid the holes in the floor so we cannot see it until after we rent the place. Don't ever use them if you don't want to deal with unprofessional peopleNegativeProfessionalism

I called about a property earlier in the day the guy that called me back was so rude and put the phone down on me not once but twice. I wasn't home so I couldn't look up what house I was calling about as I have been looking with not just this agency's but others and different areas. Thanks but I'll take my business else where!

By all means buy or rent through this agent, but DO NOT sell or let your property through them, goodness me we gave them access to a local property to their office and they valued it about £30k less than what we sold it for only 3 months after they valued it, and also asked them to give a valuation on renting it as well at the same time as they visited it for a potential sale the rental valuation they gave us was £200.00 pcm less than the other 4 local agents who valued it for both, makes you wonder if theres investors waiting behind the door ? 06/06 Responded to your email. 07/06 Reponed to your email, final response.

Communication was just poor; nobody could be bothered to reply to emails in a timely manner so the viewing could be arranged earlier than it was. Arrived at viewing and after waiting, we called and were told an email had been sent that the property had gone- 9 minutes before the viewing time. Obviously we were en route. Nobody had called because all of a sudden our "phone number on the system was wrong". Utter nonsense. Wasted morning and very disappointed.