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Whitegates West Derby

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5
12.02.2015
Stressless

Our experience from day one with Whitegates has been very professional and helpful. From our booking of our first viewing of our new house with Bernie right through to several conversation via phone and email with Kevin has been 'stressless' to say the least. we have been informed every stepo of the way, with guidance of related Mortgage advice and Solicitors. I would highly recommend Whitegates West Derby to any prospected buyers/rentals.

4.00 /5

My experience with Whitegates so far has been excellent. I am only awarding 4 stars because we have not yet completed the sale of our property, but I am sure when we do, they will get the full 5 stars. James is a very professional, persoanble and polite young man. Not something one always sees nowadays. He, along with the team have worked hard at finding the right buyer for our property in record time. We are impressed and would definitely recommend James at Whitegates to others.

Reply from agent

Thank you so much for your kind review and thoughtful words! We’re thrilled to hear that James and our team’s efforts have impressed you so far. James’s professionalism, dedication, and personable approach are qualities we value, and we’re delighted to know they’ve made a positive impact on your experience. We look forward to completing the sale smoothly and hope to earn that fifth star! Your recommendation means a lot to us—thank you again for choosing Whitegates.

4.00 /5

I mainly dealt with James at the West Derby branch and found him to be friendly, professional and helpful. The only negative comment I would make is that towards the end of the sale I had very little contact from Whitegates and no official thank you/receipt for payment.

Reply from agent

Thank you for your review and for highlighting both the positive aspects and areas for improvement. I’m glad to hear you had a good experience with James. Regarding your concern, I’d like to clarify that the final payment and receipts are handled directly by the solicitors, as they manage the transaction process and forward the payment to us. However, I completely understand your point and will certainly take this on board to ensure better communication in the future. We truly appreciate your feedback and your business with Whitegates.

4.00 /5

Excellent communication and service from James at this branch. Very helpful, knowledgeable and informative.

4.00 /5

Just letting my first property through Whitgate West Derby. Katie Crummy was really helpful, fast response and friendly.

4.00 /5

Going through a stressful journey buying a home has been made a lot easier buy Richard. Professional well presented young man. Thanks so far from Jim and BernPositiveResponsiveness, Quality, Professionalism, Value

Reply from agent

Hi james Thank you very much for your feedback about richard I will share this with him and the rest of the team. Kind Regards Chris, Area Manager Whitegates Huyton & West Derby

4.00 /5

Richard was very professional and responsive during a difficult sales procedure. Kept pushing our buyers solicitor who were not ver co-operative!

Reply from agent

Thanks for your Review Sean! we really appreciate it.

4.00 /5

Friendly and professional service during viewings

Reply from agent

Thank you for your review Emma! we really appreciate you taking your time to leave a review.

4.00 /5

Richard was very helpful and answered all my questions and as a sourcing agent myself it was a pleasure to speak to an agent who was professional in his manner and aware of potential of property. Robert KellyPositiveProfessionalism

Reply from agent

Hi Robert , Thank you so much for your 4 Star review and lovely comments regarding Richard I will be sure to inform him and the team. Thank you for taking your time out to do this, we really appreciate it Chris Mcgowan Area Manager

Contact details
Sales Phone:

0151 2560322

Opening hours

Unknown

Address

74 Mill Lane, West Derby, Merseyside, L12 7JB, North West, UK, L12

At our Whitegates West Derby Branch we have a team of staff with over 60 years Estate Agency experience who are pleased to offer help and advice on the Purchase, Sale or Letting of your home. However, we are more than aware that some clients cannot always take time out to visit the office in person, which is why phone calls and e-mails are equally as important as personal visits. <p> Gail Loller, the Franchisee and originally from the area, knows how important her local knowledge is and believes it to be a major factor in helping her and the team to build a Market Leading Branch within the area. <p> Gail's motto has always been 'To aim to treat all Staff and Customers how she would like to be treated herself, at all times'. This she has always implemented, gaining a first rate reputation and recognition from her peers. "Well you don't win the Customer Service Award at your Regional Property Awards without having something special about you"!

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