I’d like to express my deep disappointment with the agency from the very beginning of my tenancy. The flat they rented to me was infested with pests—specifically cockroaches. When I raised the issue, the agency claimed that the previous tenant was unaware of any infestation, which I find hard to believe. For two months, I had to deal with this unpleasant situation. The kitchen was in such a poor and unhygienic state due to the cockroaches that I couldn’t even use it properly and had to rely on buying food instead of cooking at home. Even after we decided to leave the property, the pest issue persisted. To make matters worse, the agency charged us an unfair amount upon move-out, withholding access to our deposit unless we paid. This feels like a breach of trust and agreement, considering the poor living conditions we endured. Overall, my experience with this agency has been nothing short of a nightmare. The customer service was unhelpful and dismissive throughout. Based on this experience, I cannot recommend or trust this agency.

I recently went through Ellies & Co Property Agency and would like to share my experience to warn others who may be considering using their services. Unfortunately, my experience with this agency, specifically with an agent named Ronit from the Sales Department at the Wembley branch, was deeply disappointing. Ronit proved to be unprofessional, failing to respond to my calls. Whenever I tried to reach out to the agency through their official number, I was repeatedly told that Ronit was "on a break," regardless of the time I called. I had expressed interest in a 2-bedroom apartment near Wembley Central Station, and Ronit assured me that if I submitted a holding deposit, it would be refunded if I later decided not to proceed with the property. Trusting him, as we shared a similar background, I went ahead and submitted the deposit. However, when I decided the next day that I no longer wished to proceed with the flat, Ronit refused to refund my money. He claimed that the deposit would not be returned, and instead suggested that I find another customer for the property if I wanted my money back. This behavior felt deceptive and unprofessional. Based on my experience, I believe this agency is involved in questionable practices. I am sharing this to warn others who may be considering working with this agency. Please be cautious, especially if dealing with Ronit.

I recently went through Ellies & Co Property Agency and would like to share my experience to warn others who may be considering using their services. Unfortunately, my experience with this agency, specifically with an agent named Ronit from the Sales Department at the Wembley branch, was deeply disappointing. Ronit proved to be unprofessional, failing to respond to my calls. Whenever I tried to reach out to the agency through their official number, I was repeatedly told that Ronit was "on a break," regardless of the time I called. I had expressed interest in a 2-bedroom apartment near Wembley Central Station, and Ronit assured me that if I submitted a holding deposit, it would be refunded if I later decided not to proceed with the property. Trusting him, as we shared a similar background, I went ahead and submitted the deposit. However, when I decided the next day that I no longer wished to proceed with the flat, Ronit refused to refund my money. He claimed that the deposit would not be returned, and instead suggested that I find another customer for the property if I wanted my money back. This behavior felt deceptive and unprofessional. Based on my experience, I believe this agency is involved in questionable practices. I am sharing this to warn others who may be considering working with this agency. Please be cautious, especially if dealing with Ronit.

Been renting with this agency. After 5 year of continous renting I have to end the contract. as the agency and landlord both were careless about the issues around the place we rented. Try to scoop our deposit to renovate their property. Spoke to one of their representative. JEBIN. KINDLY AVOID. WON'T RECOMMENDED AT ALL

Avoid. I had been let for 5 years and its terrible.

WON'T RECOMMEND AT ALL. AVOID First of all, One of the worst agency to get let in. Won't recommend to anyone getting let in within this agency as they tryna recover money from your deposit with bogus and bs concern. I started living in the property 2020 mid. The property was re-painted as landlord sleeves trick and given to us. Within 3 months property started get mould all over the place and some of tiles where broken and overall property was just painted. I have lived 5 years within the property and the issue with the property never ends. We tried to raise issue with landlord and agency regarding this and never got address to the issue. After living 5 years, They tryna recover the renovation amount from my deposit rather than taking the responsibility of not renovating the property at first place before handing keys to us. AVOID

Un professional, all misleading information never answer when u leave message , I left more than 10 message never came back to me , so don’t trust what it say on website or zoopla

too much spam. Useless

Very very unprofessional, akshat kept telling me he will call me to update me but i kept chasing them for updates and refund. Spoke to a few menevers of staff and all give different info. Very unprofessional team they take your money with no update. Would definitely not recommend to anyone

Formal Complaint Regarding Unprofessional and Disrespectful Behavior by Staff Dear [Property Office Manager/Company Name], I am writing to express my deep dissatisfaction with the unacceptable behavior exhibited by one of your staff members during a recent visit to your office. On [date of the incident 04/09/2024], I and my father visited your office to address a matter, and instead of receiving the professional assistance one would expect, he was subjected to rude and disrespectful treatment. The staff member in question raised their voice and shouted at my father and me in front of other customers, causing unnecessary embarrassment and distress. Such behavior is completely inappropriate, especially in a professional setting where clients should be treated with courtesy and respect. This incident is particularly concerning, given the number of people who witnessed the confrontation. It not only reflects poorly on your office but also on the level of service provided to clients. I expect a prompt investigation into this matter and appropriate action taken against the individual involved. Please acknowledge this complaint and inform me of the steps you intend to take to address this situation. Thank you for your immediate attention to this serious issue.