I had a very disappointing experience with this estate agency. I had an appointment booked to view a property, and I even finished work early to make it on time.also my Husband closed his shop early. When I arrived at the property, no one was there to meet me. I waited for about half an hour and I called them two times first call they said my colleague called in two minutes after that no one called me I called again they said wait there and go press the ball no one open for me . eventually had to call the agency, only to be told that the tenants had not allowed the viewing. This information should have been confirmed and communicated to me before the appointment time. It's completely unacceptable to let someone go out of their way — especially in my condition, as I am nine months pregnant — without any notice or update. We have west of specially one hour.