Thank you so much for taking the time to leave a review Brian. Every client’s feedback is important to us as we continually strive to grow and improve our service. Please do get in touch and let us know how we could have made your experience better or if you have queries regarding your recent move journey - we'd be only too happy to help. All the best, the Ashtons team.

Thank you for taking the time to share your feedback Carly. We're genuinely sorry to hear that aspects of your experience did not meet your expectations, particularly during the latter stages of your sale. We’re pleased to know that you were happy with the initial marketing of your property and the interest it generated. It’s always our goal to create a strong start and build confidence early in the process. Regarding your comments about renting, we often explore the option of short-term rental with clients purely as a way to help safeguard the sale and reduce the risk of losing a buyer if the onward chain isn’t yet secure. We fully appreciate how stressful this period can be and would never intend for this suggestion to feel like pressure. Rather, it is intended as a practical backup option should suitable onward purchases not be available in time. In terms of communication, our records indicate that regular updates were provided throughout the process. However, we regret if there were moments where you felt unsupported. That is certainly not the experience we aim to deliver. Your feedback highlights areas where we can improve and ensure greater consistency and clarity in our client contact. We truly value your feedback and are sorry we fell short of your expectations in some areas. Should you wish to discuss your concerns further, we’d welcome the opportunity to speak with you directly. Best wishes, Steve Fisher, Branch Manager.

Hi Matt, We are, of course, very disappointed to see your review above. We would very much like to get in touch and understand why your experience with Ashtons wasn’t more positive. Please don’t hesitate to contact our Welwyn Garden City office on 01707 331100, our Associate Director Richard Fossey would be happy to discuss in further detail. Many thanks, the Ashtons team.

Hi Matt, We are, of course, very disappointed to see your review above. We would very much like to get in touch and understand why your experience with Ashtons wasn’t more positive. Please don’t hesitate to contact our Welwyn Garden City office on 01707 331100, our Associate Director Richard Fossey would be happy to discuss in further detail. Many thanks, the Ashtons team.

Many thanks for getting in touch Tom, positive or negative the feedback is much appreciated. With regards to these particular comments, I’m sorry that we were un-able to achieve our aspirations from the market. The member of staff you dealt with is no longer with the Welwyn Garden City team so I am un-able to comment further on the figures discussed during the initial appraisal, however I’m sure his judgement on the proposed guide price was taken from comparable evidence available at the time. I’m glad to hear that Lucy in our sales progression team has guided the transaction through to completion for you and wish you all the very best with your future endeavours. If there is anything we can assist with in the future, please do not hesitate to reach out directly to myself Richard Fossey, Associate Director on 01707 331100.

Naturally we are disappointed to receive your rating and read your review Anthony. We have looked into your comments and can see the properties in Hatfield that you showed interest in were sold directly by the owners, not Ashtons. Please accept our apologies if my colleagues did not make this clear when they spoke with you. With regards to the properties on Ground Lane, they are subjected to restrictions and covenants – one of which is that trade vehicles are not permitted to park permanently outside. We cannot comment on why you have seen trade vehicles parked there. If you wish to discuss this further, please do not hesitate to contact Richard Fossey, Associate Director, in our Welwyn Garden City office on 01707 331100.