Thank you so much for taking the time to leave a review Brian. Every client’s feedback is important to us as we continually strive to grow and improve our service. Please do get in touch and let us know how we could have made your experience better or if you have queries regarding your recent move journey - we'd be only too happy to help. All the best, the Ashtons team.

Dear Mr Mahmood We’re sorry to hear that your experience with Ashtons left you feeling disappointed. The appraisal was provided in good faith, based on comparable market evidence available at the time. You chose to list your property at the higher end of the pricing spectrum, following advice not only from Ashtons but from other local agents. We agreed to test the market at this level and review performance after the initial marketing period. The subsequent advice we offered reflected both the level of interest the property received and the market conditions at that time. We completely understand your frustration regarding the lack of feedback from viewings. Please be reassured that we made several attempts to obtain comments from viewers via telephone and our online portal, but unfortunately did not receive any responses. While this is beyond our control, it does make it challenging for us so we do share your disappointment. Our fee options, including the withdrawal charge, were clearly explained and confirmed in writing prior to instruction. These details were then confirmed again when you signed our terms of business. The withdrawal charge covers a portion of the costs incurred during the marketing process and is in line with standard industry practice. With regard to communication, our systems show that we remained in regular contact throughout the marketing period and at a consistent level with our expected procedures. We wish you every success with your future property plans. Please do let me know if you would like to discuss any of the points above further.

Thank you for taking the time to share your feedback Carly. We're genuinely sorry to hear that aspects of your experience did not meet your expectations, particularly during the latter stages of your sale. We’re pleased to know that you were happy with the initial marketing of your property and the interest it generated. It’s always our goal to create a strong start and build confidence early in the process. Regarding your comments about renting, we often explore the option of short-term rental with clients purely as a way to help safeguard the sale and reduce the risk of losing a buyer if the onward chain isn’t yet secure. We fully appreciate how stressful this period can be and would never intend for this suggestion to feel like pressure. Rather, it is intended as a practical backup option should suitable onward purchases not be available in time. In terms of communication, our records indicate that regular updates were provided throughout the process. However, we regret if there were moments where you felt unsupported. That is certainly not the experience we aim to deliver. Your feedback highlights areas where we can improve and ensure greater consistency and clarity in our client contact. We truly value your feedback and are sorry we fell short of your expectations in some areas. Should you wish to discuss your concerns further, we’d welcome the opportunity to speak with you directly. Best wishes, Steve Fisher, Branch Manager.

Hi Matt, We are, of course, very disappointed to see your review above. We would very much like to get in touch and understand why your experience with Ashtons wasn’t more positive. Please don’t hesitate to contact our Welwyn Garden City office on 01707 331100, our Associate Director Richard Fossey would be happy to discuss in further detail. Many thanks, the Ashtons team.

Hi Matt, We are, of course, very disappointed to see your review above. We would very much like to get in touch and understand why your experience with Ashtons wasn’t more positive. Please don’t hesitate to contact our Welwyn Garden City office on 01707 331100, our Associate Director Richard Fossey would be happy to discuss in further detail. Many thanks, the Ashtons team.

Many thanks for getting in touch Tom, positive or negative the feedback is much appreciated. With regards to these particular comments, I’m sorry that we were un-able to achieve our aspirations from the market. The member of staff you dealt with is no longer with the Welwyn Garden City team so I am un-able to comment further on the figures discussed during the initial appraisal, however I’m sure his judgement on the proposed guide price was taken from comparable evidence available at the time. I’m glad to hear that Lucy in our sales progression team has guided the transaction through to completion for you and wish you all the very best with your future endeavours. If there is anything we can assist with in the future, please do not hesitate to reach out directly to myself Richard Fossey, Associate Director on 01707 331100.