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Ashtons Estate Agency - Welwyn Garden City

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Ashtons Estate Agency - Welwyn Garden City

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

4.00 /5

The staff were really helpful in ensuring the process of buying a first property went smoothly. Although there were problems and delays along the way, the helpfulness of the team in explaining the issues and advising when and how they could be resolved helped make the overall experience less stressful then it could've been.

review by Jamie Henderson

Reply from agent

Thanks Jamie for taking the time to leave your feedback. Wishing you every happiness in your new home.

3.00 /5

review by brian hill

Reply from agent

Thank you so much for taking the time to leave a review Brian. Every client’s feedback is important to us as we continually strive to grow and improve our service. Please do get in touch and let us know how we could have made your experience better or if you have queries regarding your recent move journey - we'd be only too happy to help. All the best, the Ashtons team.

3.00 /5

review by geraldine coen

3.00 /5

review by Paul Burroughes

3.00 /5

review by ftank ashman

3.00 /5

I did not have one

review by janice mansfield

2.00 /5

Used Ashtons as was a prospective buyer of a property they marketed. Not so many issues with the office but the sales progression team were always quite slow to respond and could never get through to the assigned person to my case. …

review by Furqaan Mahmood

Reply from agent

Dear Mr Mahmood We’re sorry to hear that your experience with Ashtons left you feeling … More

2.00 /5

Our experience with Ashtons started on a very positive note. Tom and the marketing team did an excellent job promoting our property online, and the brochure they created was beautifully done. Their efforts generated strong interest quickly and gave us confidence in the process early on. However, once we were handed over to other members of the sales team, things unfortunately took a downturn. On more than one occasion, there seemed to be more focus on pushing us to find an apartment to rent to complete the chain, rather than supporting us in finding a suitable onward property or reassuring our buyer to help maintain the chain. This added unnecessary pressure at an already stressful time. After the chain was complete, communication deteriorated even further. Emails went unanswered, phone calls were not returned, and overall contact from the sales team was minimal. In fact, we have not heard from anyone at Ashtons since before our exchange, including the exchange, the completion and the vacating of the sold property, which we found very disappointing. The lack of follow-through and attention to detail throughout the latter part of the process left us feeling unsupported and frustrated. Unfortunately, based on this experience, we would not use Ashtons again nor feel confident recommending them to others.

review by Carly Lamenta

Reply from agent

Thank you for taking the time to share your feedback Carly. We're genuinely sorry to hear that aspects of your experience did not meet your expectations, particularly during the latter stages of your sale. We’re pleased to know that you were happy with the initial marketing of your property and the interest it generated. It’s always our goal to create a strong start and build confidence early in the process. Regarding your comments about renting, we often explore the option of short-term rental with clients purely as a way to help safeguard the sale and reduce the risk of losing a buyer if the onward chain isn’t yet secure. We fully appreciate how stressful this period can be and would never intend for this suggestion to feel like pressure. Rather, it is intended as a practical backup option should suitable onward purchases not be available in time. In terms of communication, our records indicate that regular updates were provided throughout the process. However, we regret if there were moments where you felt unsupported. That is certainly not the experience we aim to deliver. Your feedback highlights areas where we can improve and ensure greater consistency and clarity in our client contact. We truly value your feedback and are sorry we fell short of your expectations in some areas. Should you wish to discuss your concerns further, we’d welcome the opportunity to speak with you directly. Best wishes, Steve Fisher, Branch Manager.

2.00 /5

It's an estate agent

review by Matt

Reply from agent

Hi Matt, We are, of course, very disappointed to see your review above. We would very much like to get in touch and understand why your experience with Ashtons wasn’t more positive. Please don’t hesitate to contact our Welwyn Garden City office on 01707 331100, our Associate Director Richard Fossey would be happy to discuss in further detail. Many thanks, the Ashtons team.