Significantly overpromised and underdelivered, quoting a higher sale price than other agents but once we had signed their contract suggesting we reduce the price as it was unachievable. Post-sale support was responsive and very good

Extremely disappointed with our experience. We initially offered £460,000 on a property which was rejected before increasing our offer to £485,000 the same day. We were then told the sellers wanted time to think because there was another offer on the table and that they wanted to honour the other buyers' second viewing before making a decision. We were told we would receive an update on the Monday. On Monday, we were informed that the sellers had decided to proceed with the other buyer. When my husband asked what our position was and whether we had any options, we were told that Friday had been the deadline for best and final offers. This was the first time we had heard anything about a best and final deadline. At no stage during the negotiations were we told that Friday would be the final opportunity to submit our highest offer. We were simply told the sellers wanted time to consider both offers after the Saturday viewing and would update us on Monday. Had we been given the same information, we would have approached the process very differently. When I raised these concerns with Tony, the Evaluations Manager, they were dismissed. Rather than acknowledging that this crucial information had never been communicated to us, he became defensive and focused solely on the fact that we hadn't increased our offer sooner completely missing the point. To make matters even more confusing, after being told on Monday that the sellers had accepted another offer, we asked whether we could increase ours to £491,000. We were told that doing so would be "morally incorrect" because the sellers had already accepted an offer. It is therefore difficult to understand how we can simultaneously be criticised for not increasing our offer sooner, yet also be told it would have been morally wrong to increase it once we were finally made aware of the supposed best and final process. We weren't asking for special treatment. We simply expected a transparent, fairly managed process where all serious buyers were given the same information at the same time. Whether or not we would have secured the property is beside the point. The lack of transparency, inconsistent communication and dismissive handling of our concerns have left us with very little confidence in this agency's professionalism.

There definitely got to be some dirty connections within for buyers. So on two separate occasions for properties within Hatfield, my offer was declined for odd reason which eventually we found isn’t accurate. Offer was tendered for a …

Highly Disappointed by Ashton's As a tenant who has lived in the property for the past 7 years, I was utterly …

Ultimately when it came to purchasing a house, decided to avoid like a plague. Rude, dismissive (answering emails in one sentence without even bothering with "hi"), rudimental understanding of what they are offering... better service in Nero around the corner.

Poor service and lack of communication. Had our property sold through Ashtons, which subsequently fell through (through no fault of Ashtons). During this time dealt with Elissa who was great and the only positive thing about the process. Once our flat went back on the market the attitude of Ashtons completely changed. We got the impression they didn’t care and had better properties to be selling. Our calls were all ignored and sent straight to voicemail and no callbacks were received (even though they were promised). Any communication we did get was generic and it was clear nobody had done any work on our sale. Polar opposite to William H Brown who we listed as a Co-agent and ended up selling through, and I couldn’t recommend them enough. Were told repeatedly from Ashtons that our property had no interest despite their apparent broad network of buyers. William H Brown then had 5 viewings booked within two weeks…

Very disappointed with the service provided by Ahstons. When they came to do their sales pitch it felt like a dream, however the reality turned out to be very different. They were very good at communicating with me when they needed something from me but when I needed something from them it was a different story, the valuation manager didn't even bother returning calls. I would most definitely consider my options before using them!

Made our time away a real nightmare and are still causing us issues. Promise you the world and give you an inch. Every department loves to deflect but still ask for full payment even though they don't provide a full service. Only getting away with it because they are a big company and they're living off their past reputation. Absolute joke!

It's a shame the negative reviews are never responded to. Ashtons letting team have been shocking - we're still disputing a matter that could have been dealt with 2 months ago. As landlords we had strictly asked for no pets in the house and Ashtons confirmed this would be done. Unfortunately this was not adhered to and they are not accepting responsibility for allowing this to happen. They promised they would take care of the transfer of bills but did nothing. Please save your money and do not pay a management fee to this company! They have completely missold their service. Do not use Ashtons

Terrible communication. It took the estate agents 3 days to let the vendor know of our offer. There are multiple people dealing with different projects at the same time with all communication going wrong. All the agents responses differ and are highly incompetent. I really do not recommend.