Thank you for your feedback, we are sorry that you’ve had a poor experience with our service and as such we’re keen to find out why and resolve any issues you may have had. Unfortunately, we cannot trace your details using your name so if you could please call us on 0333 220 6664 and ask to speak a Team Leader or drop us an email on safemove@yorkshirewater.com with your details and we’ll get in touch to see how we can help. Thank you