It's a shame the negative reviews are never responded to. Ashtons letting team have been shocking - we're still disputing a matter that could have been dealt with 2 months ago. As landlords we had strictly asked for no pets in the house and Ashtons confirmed this would be done. Unfortunately this was not adhered to and they are not accepting responsibility for allowing this to happen. They promised they would take care of the transfer of bills but did nothing. Please save your money and do not pay a management fee to this company! They have completely missold their service. Do not use Ashtons
Reply from Ashtons Estate Agency - Welwyn Garden City: Naturally we are disappointed to read both yours and your partners reviews. We take all feedback on board and so we are grateful to you for bringing this to our attention. We understand your concerns are being investigated by a Team Leader and Director and we are aiming to resolve this issue with you as soon as possible. We pride ourselves on our efficient and professional service, so we apologise if you feel this wasn’t the case on this occasion. We will continue to communicate to reach an amicable conclusion.
