I have just had a phone call from Robert to inform me that this should be a branch reveiw rather than a belvoir reveiw. Branch was OK, other than telling us we couldn't move in until a certain date (due to electric work being done) and when I rang to chase it up I was informed the landlord wanted people in sooner rather than later (I hadn't been told the electricity had been sorted) also I was told I had to give one month's notice to end the tenency, when in fact it worked out to 2 months, so we had to find another months rent. I still wouldn't use belvoir to rent a property again. Customer service wasn't the best overall, and lots of fees to start and end the tenancy.

Phone rings and you hear someone answer but they immediately hang up. When you finally get through and they say they will get someone to call you back, this never happens.NegativeResponsiveness

Staff are very enthusiastic but work inefficiently. Appointment took 48 hours to complete but waited nearly 10 days still no results.

Nothing but awful management! I asked for my windows to be repaired after 3 years of suffering with freezing temperatures and when they finally sent someone out (Yes it literally took them three years) they gave me a section 21 as they … More

Nothing but awful management! I asked for my windows to be repaired after 3 years of suffering with freezing temperatures and when they finally sent someone out (Yes it literally took them three years) they gave me a section 21 as they convinced the Landlord it was easier to turf me out than to actually fix the windows after they finally did an assessment. When questioned about the section 21, they said that it was the landlord wanting the place empty. Belvoir have now actually put up a 'to let' sign. So they obviously lied. The property was absolutely disgusting when I moved in, it hadn't been cleaned and had only been painted. The front door was hanging off, the floor was poorly tiled so kept sticking to mine and my cats feet. Infested with flour beetles and silverfish. Was consistently gaslit by Penny and Alex claiming it was all the Landlord, when in reality it was Belvoir sending out the cheapest cowboys. I had their section 21 assessed by Citizens Advice and found it wasn't actually a legal one due to a number of missing documents they never legally supplied to me and that if taken to court it would be thrown out but I have opted to move due to how much I hate this property and it's 'Management'. Quick to take your money and demand rent increases, but will never help you or do the repairs needed. AVOID AVOID. Unprofessional. The worst agents I have ever dealt with. (As you can see from the photos, these are an example of some of the shoddy conditions they said the flat was perfectly fine to let for. Please take note of the front door that had a gaping whole in it and their cowboy builder filled it with expanding foam, the door barely locked and I had to get the council out to force Belvoir to fix it due to it not meeting safety regulations.)

Nothing but awful

Nothing but awful management! I asked for my windows to be repaired after 3 years of suffering with freezing temperatures and when they finally sent someone out (Yes it literally took them three years) they gave me a section 21 as they convinced the Landlord it was easier to turf me out than to

Nothing but awful

Nothing but awful management! I asked for my windows to be repaired after 3 years of suffering with freezing temperatures and when they finally sent someone out (Yes it literally took them three years) they gave me a section 21 as they convinced the Landlord it was easier to turf me out than to actually fix the windows after they finally did an assessment. When questioned about the section 21, they said that it was Belvoir have put up a 'to let' sign. So they obviously lied. The property was absolutely disgusting when I moved in, it hadn't been cleaned and had only been painted. The front door was hanging off, the floor was poorly tiled so kept sticking to mine and my cats feet. Infested with flour beetles and silverfish. Was consistently gaslit by Penny and Alex claiming it was all the Landlord, when in reality it was Belvoir sending out the cheapest cowboys. I had their section 21 assessed by Citizens Advice and found it wasn't actually a legal one due to a number of missing documents they never legally supplied to me and that if taken to court it would be thrown out but I have opted to move due to how much I hate this property and it's 'Management'. Quick to take your money and demand rent increases, but will never help you or do the repairs needed. AVOID AVOID. Unprofessional. The worst agents I have ever dealt with.

"Nothing but awful..."

Nothing but awful management! I asked for my windows to be repaired after 3 years of suffering with freezing temperatures and when they finally sent someone out (Yes it literally took them three years) they gave me a section 21 as they convinced the Landlord it was easier to turf me out than to actually fix the windows after they finally did an assessment. When questioned about the section 21, they said that it was Belvoir have put up a 'to let' sign. So they obviously lied. The property was absolutely disgusting when I moved in, it hadn't been cleaned and had only been painted. The front door was hanging off, the floor was poorly tiled so kept sticking to mine and my cats feet. Infested with flour beetles and silverfish. Was consistently gaslit by Penny and Alex claiming it was all the Landlord, when in reality it was Belvoir sending out the cheapest cowboys. I had their section 21 assessed by Citizens Advice and found it wasn't actually a legal one due to a number of missing documents they never legally supplied to me and that if taken to court it would be thrown out but I have opted to move due to how much I hate this property and it's 'Management'. Quick to take your money and demand rent increases, but will never help you or do the repairs needed. AVOID AVOID. Unprofessional. The worst agents I have ever dealt with.