I am reviewing on behalf of a friend. I am totally shocked at the way the estate agent treated them .. they were buying a property. Estate agent ignored calls and emails even on completion day! They did not get their keys on the day and I had to encourage them to call directly. This has inconvenienced them and sadly not people to complain but as someone who is likely to sell .. this is an agency I would avoid!
Reply from Dey King and Haria Estate Agents: Hi Leo,
Firstly, if what you've said in your review is correct I'd like to wholeheartedly apologise to your friend - this is not acceptable and not the service levels we adhere to meet with all clients and buyers alike.
I've looked through the past 6 months of completions however and I've quizzed the teams in both of our offices and nobody seems to recall a transaction where the buyer did not receive their keys on completion.
I'd like to do something by way of apology to your friend however, so if you would be so kind as to email me at ben@deykingharia.co.uk with the property address or their name so we can do so, it would be greatly appreciated.
Kind Regards,
Ben King
Director
