I initially gave them one star as my husband and myself had not very pleasant experience with a couple of agents in their Kingston office (still left my initial comment at the end). However, they tried to make it right after we made an official complain to the director and our landlord. So I thought they deserve to get reviewed again after all the hard works they've made to resolve our problems. Michael, their Group Managing Director, is very genuine and trustworthy. He visited our place to investigate the issues all by himself and logged everything in details then he put all in action straight away. We were appointed with 2 new agents to look after our issues and they were very helpful and fairly fast in responses. It still took a couple of months to get most of things sorted but that was just because of the bookings with technicians. They were great with follow-ups and fast responses through out the whole process and we are very happy with our place now. I want to say special thanks to Michael for being very kind, genuine and supportive. -------------------------------------------------------------------------------------------Initial review:Utterly disappointed with their service. They don't even deserve one star. The worst agent we've ever dealt with. Recently rented a flat through this agent in Kingston area but had to chase them up for over 2 months for a few issues as soon as we moved in but no one seems to care once they got the money. And there is no such contact/email details for official complain whatsoever on their website or anywhere. How sneaky. Hundreds of calls and emails. Lies after lies then no response. This is totally mis-selling. Maintenance promises on their contract is purely just a lie. Don't trust this agent. Avoid if you don't want to get tons of stress and ruin your new life plan.

Not really appropriate only had contact to discuss potential sale in king's road

Who why when follow up your calls

Tamar was one of the worst agents I have dealt with. Talked down at us and was with attitude. I have asked to remind us when the property was available she told me to look again at rightmove, as she can't remember as was too busy with other properties. Came to show property unprepaired, why to bother when there is such high demand for rental properties, will be taken anyway

Despite the covid pandemic, this appalling estate agent insisted on charging the full amount when all they did was take some external pictures and put the house online. They did no viewings, took no internal photos, got the price wrong and were very rude. Having done my own viewing and accepted an offer I then had to do all the work with the solicitors as my buyer refused to deal with them as they were rude to them as well. Curchods are a dreadful estate agent, exceptionally rude and I would avoid them like the plague. Shame I can't give them 0 stars as this is all they are worth. And this was all with Warren, an experienced sales manager.NegativeResponsiveness, Quality, Professionalism, Value

Exceptionally disappointing service and even worse results. My 1st & last experience with what I wrongly thought was a premium estate agent.

Had an interaction with Scott Carson and Alkesh Majevadia at the Kingston Branch of Curchods and was disgusted that they are using COVID -19 as a basis to obtain confidential information and screen buyers. They insisted that they were acting in the interest of the Vendors and refused to arrange an appointment to view 29 Avenue Road KT 1 unless I provide details of the deposit amount I would be putting down and mortgage provider. When informed that insisting a person provide such Confidential Information to make an appointment was potentially a breach of the GDPR Regulations they went on to try and justify their actions by saying that it was for safety reasons! People have died from this Pandemic and key workers have put their lives at risk daily to save people regardless of their economic status! COVID 19 is not a screening opportunity for estate agents nor is it a money making opportunity! Nobody would put themselves in a position to ask for an appointment to view a property at these trying times if they were not serious buyers. Further if anyone came to view a property they are in just as much risk as the next person and a first viewing does not translate into an immediate offer! So the reasons that you are seeking this information from buyers is potentially unlawful and a breach of their privacy but more importantly is disgusting and self serving, Next time you turn up for an appointment at the doctors perhaps they should request your financial capability/status to pay for medical assistance before treating you - just to keep doctors safe and to make sure you are not wasting their time given the pressures of COVID 19!

I was looking to rent a house in either Walton-on-thames or Weybridge area and sent them two enquiries about two properties, plus I called them twice and they said they will get back to me but never did. What a shame Danny and Lewis from Walton-on-Thames agency.

Very very poor experience with Felice, highly unprofessional and rude. Made us feel very belittled as if we didn’t meet their expectations or weren’t good enough to rent a property even though we earn well over the needed amount and requirements. I have worked in the property industry myself as a senior negotiator and I have never spoken to anybody or asked such rude personal questions the way Felice did, I wouldn’t dream of it! We won’t be renting or buying any properties through this awful company I’d avoid it if you can!!

Very very poor experience with Felice, highly unprofessional and rude. Made us feel very belittled as if we didn’t meet their expectations or weren’t good enough to rent a property even though we earn well over the needed amount and requirements. I have worked in the property industry myself as a senior negotiator and I have never spoken to anybody or asked such rude personal questions the way Felice did, I wouldn’t dream of it! We won’t be renting or buying any properties through this awful company I’d avoid it if you can!!