Absolutely terrible experience with JW Wood in Bishop Auckland. Communication was poor from start to finish calls and emails were either ignored or took days to get a response. The staff seemed disorganized and uninterested in actually helping, which made an already stressful process even worse. There were multiple mistakes made along the way that should have been easily avoidable, and instead of taking responsibility, they just passed blame around. It felt like once they had my business, they didn’t care about providing any level of service. I would not recommend them to anyone looking for a professional, reliable estate agent. There are far better options out there.
Reply from Curchods Walton on Thames (Sales): Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and the concerns you’ve raised. At JW Wood, we strive to provide excellent service to all our clients, and it’s disappointing to learn that we may have fallen short of your expectations.
Unfortunately, we have been unable to locate any record of your dealings with us in our system. We would greatly appreciate the opportunity to investigate this matter further and address your concerns directly. If you could kindly provide more details about your experience, such as the property or transaction in question, we would be happy to look into this for you.
Your feedback is important to us, and we are committed to learning from any mistakes to ensure we deliver the high standard of service our clients deserve. Please feel free to contact us directly at bishop@jww.co.uk so we can assist you further.
