An absolute disgrace, Rma will try and defraud you and steal your deposit. Silas Singh lied about having cleaning and repairs done tried to deduct £800 after I paid for a cleaner for a house that was a state when I moved in. He refused to even let me start the deposit dispute process so it took me nearly 4 months to get my deposit back. There are many other reviews stating the same. Avoid Rma at all costs.

Before renting, I looked at these reviews and thought - well, I’m an experienced renter, if everything goes well, I’d have nothing to worry about. If you feel this way, PLEASE reconsider and save yourself the trouble. RMA does not value your time, take care of their properties, or have any semblance of competence. Worst of all, they WILL try to exploit you and take as much of your deposit as possible. After our agent (Emma Kearney) completely fumbled the replacement or a broken appliance, she ignored us for months until we moved out, at which point Silas Singh said they’d take £750 out of our deposit for it. Even trying to sort this out with the DPS is excruciating, as RMA takes a week to reply to any email that isn’t them asking you for money. In the end, the DPS resolved that we’d only pay £50! My advice to potential tenants is to seek out an agency less incompetent, negligent, and exploitative than RMA, i.e. any other agency in town. My advice to former tenants is to seek out the DPS and Property Ombudsman for compensation, as they were established to protect renters from this exact type of estate agent.

Disappointing and inefficient service We had a very poor experience with James Neave. Despite providing our full and clear property requirements upfront, the team repeatedly sent us unsuitable options and arranged viewings that were a complete waste of time. The viewings themselves were poorly organised and unhelpful and interactions with several staff members came across as disinterested and unprofessional. Overall, the process lacked attention to detail, basic competence and respect for our time. I would not recommend them and would suggest looking elsewhere if you want a more efficient and professional service.

f you don’t want to spend months arguing with them over your deposit after moving out, don’t consider renting any property managed by RMA. They’re known for finding excuses to deduct deposits, and their staff are very unprofessional and unfriendly.

I have had the worst experience with RMA. I had issues with my roommate and they never took action. I felt so helpless and from my point of view they are so unprofessional and so not willing to help. I will definitely avoid RMA in the future.

I rented through RMA for three years and would strongly advise against using them if you have any choice. During the tenancy, communication was consistently poor. Maintenance requests were dealt with very slowly, and contractors often turned up without any notice at random times. The check-out process has been unbelievably bad. A full month after moving out, I have still received no communication about my deposit, despite calling daily and being told I need to speak to my property manager (Silas), who never returns calls. When moving out, I specifically asked to be told within seven days if a reclean was required so I could send back the professional cleaners. Instead, RMA waited until 5:05pm on the final day—when the free reclean window had already expired—to tell us one was needed. I had no choice but to pay an additional fee to send the cleaners back, which I did to ensure the property was left in good order. Even the landlord has since confirmed the property was in good condition, yet I am still waiting for any update on the deposit return. I will now have to go through the DPS as RMA are unwilling to return the deposit. If you have any choice, avoid renting with RMA.

The agents themselves never replied to emails and when the deposit was due to be given back for our tenancy they took a very long time to give the details of the issues with the house - these issues included charging us for cleaning for a cupboard full of the landlords junk which was there at the start of the tenancy! STAY AWAY they will most definitely over charge u for the deposit at the end

Our experience with James Neave estate agent in Walton was extremely disappointing and upsetting. From the outset, the communication was consistently rude and unprofessional. At no point did we feel respected or valued as tenants. The staff spoke to us in a condescending tone, often making us feel uncomfortable and belittled. There was a complete lack of compassion or understanding in every interaction we had with them. Rather than providing support or guidance, they made an already stressful process even more difficult. It felt as though they had no regard for basic courtesy or client care. Renting through this agency was one of the worst customer service experiences we’ve ever had.

Read the reviews before conducting any business with RMA. Not to be trusted. My dealings with RMA. Kurt, the worker I had dealings with was extremely polite and helpful throughout my stay... However, when it came to recovering my security deposit. Emails aren't responded to in good time. It has been nearly a full calendar month when they have a statutory 14 days to return a deposit. I am being charged for the cleaning of communal areas, which I have never used. I never did washing at the property or cooked a meal, this will be verified but those i shared with. I also moved out 5 weeks before the others renting rooms in an HMO. How do I ensure those areas are clean when I have handed back the keys. I also informed them of my need to move out early between 2 and 3 weeks ahead of time. Asking if anything wasn't up to their standard to let me know as the contract was still running. What I had was a licence to use communal areas, and in exactly the same way if I had a driving licence but never drove, not in a million years am I accepting a speeding ticket. Guaranteed they will use a ludacrisly overpriced cleaning company also. So because of this we're now in as dispute. Bitter ending

If you rent from this agency, expect to get scammed out of your money at the end of the tenancy. …