James Neave Estate Agents

Great Job

Only negativity was that my lights were left on after a few viewings. Overall very happy with my experience. Overall

The service was good, albeit taking quite a time to complete but this was the buyer not the Estate Agent. Good response to questions and issues, very helpful during the process.

Always pleasant, fairly responsive

I was looking for some accommodation from July, and I found a perfect property through this real estate agency, so I signed the contract with them and paid the holding deposit. However, the landlord suddenly changed their mind and wanted someone to move in by the end of May, even though I had made it clear I couldn't. I told them before the viewing, it was mentioned several times in emails, and it was even stated in the Tenancy Agreement. Although the agency returned my deposit promptly, it was a frustrating experience and very unproductive two weeks which only delayed my house hunting.

I had a disappointing experience with James Neave in Walton. Communication throughout the process was really poor and I often found myself having to chase them for updates rather than being kept informed. There were also times when I felt a phone call would have been the right thing to do, but no one reached out. Overall it felt quite frustrating and not the level of service I was expecting. Better communication and a more proactive approach would make a big difference.

Disappointing and inefficient service We had a very poor experience with James Neave. Despite providing our full and clear property requirements upfront, the team repeatedly sent us unsuitable options and arranged viewings that were a complete waste of time. The viewings themselves were poorly organised and unhelpful and interactions with several staff members came across as disinterested and unprofessional. Overall, the process lacked attention to detail, basic competence and respect for our time. I would not recommend them and would suggest looking elsewhere if you want a more efficient and professional service.

Our experience with James Neave estate agent in Walton was extremely disappointing and upsetting. From the outset, the communication was consistently rude and unprofessional. At no point did we feel respected or valued as tenants. The staff spoke to us in a condescending tone, often making us feel uncomfortable and belittled. There was a complete lack of compassion or understanding in every interaction we had with them. Rather than providing support or guidance, they made an already stressful process even more difficult. It felt as though they had no regard for basic courtesy or client care. Renting through this agency was one of the worst customer service experiences we’ve ever had.

Shocking they still have my holding deposit,and,the property is back on the market that I have no idea.