The service was good, albeit taking quite a time to complete but this was the buyer not the Estate Agent. Good response to questions and issues, very helpful during the process.

Always pleasant, fairly responsive

This property company has some staff that are very rude, unorganised and also liars. Make sure you keep communication with them on email or text, so that it's on record. Kurt was not very helpful, he was condescending, and will not allow one to speak. He needs to be trained, in customer service and effective communication.

I was looking for some accommodation from July, and I found a perfect property through this real estate agency, so I signed the contract with them and paid the holding deposit. However, the landlord suddenly changed their mind and wanted someone to move in by the end of May, even though I had made it clear I couldn't. I told them before the viewing, it was mentioned several times in emails, and it was even stated in the Tenancy Agreement. Although the agency returned my deposit promptly, it was a frustrating experience and very unproductive two weeks which only delayed my house hunting.

Our experience with RMA Properties was extremely disappointing, and I would strongly advise others to avoid using this agency. From the very beginning of our tenancy, the property was not cleaned to a professional standard, despite this being expected before new tenants moved in. It immediately gave the impression that little care had been taken to prepare the property. Communication throughout our tenancy was consistently poor. Our property manager left the company, but RMA failed to inform us or assign us a new point of contact. As a result, multiple emails went unanswered and were not forwarded to anyone else, leaving us without support for long periods. We also had major issues with the sofas in the property, which were unusable. Despite this, it took nearly two months of constant chasing before they were finally replaced. During this process, RMA repeatedly insisted that one of us had to be at the property because they claimed they had lost our spare key. We rearranged our schedules and missed multiple university lectures to accommodate this, only to later discover they had not lost the key at all. On numerous occasions, we felt that RMA prioritised the landlord's interests over ours, despite us being paying customers. We were often made to feel as though our concerns were an inconvenience rather than legitimate issues that deserved attention. The overall maintenance of the property was also poor. It was obvious that little to no upkeep had been carried out between tenancies, leaving us to deal with problems that should have been addressed before we moved in. Towards the end of our tenancy, as final-year students, we finished university a couple of months before our tenancy ended. We spoke with our property manager about finding replacement tenants to take over the remainder of the tenancy, which we were told was permitted under our contract. We found suitable replacements within a few weeks, but RMA took so long to process their applications due to their poor communication and delays that the landlord ultimately rejected them. We were then informed this was because of the new Renters' Rights legislation. This information was never communicated to us beforehand, and had we known, we would not have wasted our time finding replacements or waiting for RMA to process them. Overall, our experience was frustrating from start to finish. Poor communication, lack of professionalism, slow responses, inadequate property maintenance, and a clear lack of consideration for tenants made what should have been a straightforward tenancy unnecessarily stressful. I would not recommend RMA Properties to anyone looking for a reliable and professional letting agency.

I strongly advise any students to NEVER sign a contract with RMA. Maintenance number doesn’t work, there are massive oversights on major problems such as internal and external water leaks into electrical sockets, no checks carried out on the property before move-in day so was in a dirty unkempt condition, and constant back and forth over issues that have been raised 6+ months prior.

I had a disappointing experience with James Neave in Walton. Communication throughout the process was really poor and I often found myself having to chase them for updates rather than being kept informed. There were also times when I felt a phone call would have been the right thing to do, but no one reached out. Overall it felt quite frustrating and not the level of service I was expecting. Better communication and a more proactive approach would make a big difference.

This company is out to take your money. they do not return deposits and left me in a flooded house for weeks at a time without intervening. dis board was tripping repeatedly so power was not guaranteed. do NOT rent fro mthis company! over and out.