Seemed like nice people on viewing but they didn't deliver anymore properties as asked for

Our experience with Kinetic Lettings, and in particular our assigned agent Nina, was deeply disappointing and stressful. Throughout the tenancy, we felt consistently disbelieved and unfairly treated. We were repeatedly accused of smoking in the property despite this not being the case and no evidence ever being provided. Each time we raised concerns, they were dismissed rather than properly investigated. We later became aware that the letting agent had a personal friendship with the landlord outside of work. While we cannot comment on internal policies, this raised serious concerns for us about impartiality, as the agent appeared to consistently side with the landlord regardless of the facts presented. There were also ongoing issues with landlord conduct. The landlord attended the property extremely frequently, often daily, without clear reason. When we raised that this made us uncomfortable and felt intrusive, we were told that because it was “his property” he could attend as often as he liked. This response failed to acknowledge tenants’ rights to quiet enjoyment and made us feel intimidated in our own home. Communication was also handled poorly. Emails and updates were often sent only to my partner and not to me, despite us being joint tenants. When I questioned why I was being excluded from conversations, I was made to feel as though I was being unreasonable rather than having my concern addressed professionally. This lack of inclusive communication was upsetting and inappropriate. We paid our rent on time, looked after the property, and tried to be cooperative throughout the tenancy. Despite this, the overall experience left us feeling like we were constantly “walking on eggshells.” Unless you are a landlord seeking representation, I would not recommend Kinetic Lettings to tenants. Our experience suggests tenant concerns are not treated with fairness or neutrality, which made an already stressful situation far worse than it needed to be.

Very poor experience with Kinetic, took 7 days to get our property listed, and they did the floor plan wrong twice. The photos were terrible. We had 1 viewing in 4 months. When the agent left the house he pointed out that Kinetic have another for sale across the road. We heard this on our ring doorbell. Disappointing when he was meant to be selling our property. No advice was given to us on how to increase viewings or any offer to help. We’ve now moved to Martin & Co who are already so much better, we’ve had 4 viewings in one week already!! Photos are so much better and include a high quality virtual tour. Superior customer care. Do not recommend Kinetic.

I had a very poor experience with Kinetic during the 4 months my property was listed with them. Over the entire contract period, we had just one viewing, and no offers, which is incredibly disheartening when you're trying to sell what should be a very marketable home. From the start, things were handled poorly. The photography was subpar, with bad lighting and awkward angles that didn’t do the property justice. The floorplan took far too long to finalise and still contained errors even after multiple attempts to correct it. This caused unnecessary delays in getting the property live, despite initial assurances that it would be up much sooner. Throughout the listing period, the only suggestion I was given on how to improve interest in the property was to reduce the asking price, which is a lazy and generic tactic that requires no effort from the agent and showed no attempt to tailor a strategy for my specific home or situation. No advice was offered on presentation, staging, or any creative marketing ideas. There was an attempt made to offer me extra premium listings on Rightmove and a free virtual tour of the house, but this only came once I gave notice to leave the market with them, which in my opinion was too little too late. The fortnightly update emails were equally uninspiring, usually just a copy and paste of Rightmove stats telling me how poorly the property was performing, followed by a vague “let me know if you have any questions.” The only question I had was why they were asking me for ideas when I was paying them to be the “experts”. In truth, it often didn’t even feel like my house was for sale. The lack of engagement, poor marketing, and absence of strategy made it seem like my listing was simply forgotten about. Other agents in the area clearly managed to generate viewings and offers on comparable properties, Kinetic did not. I gave notice and moved on once my contract ended, and I definitely wouldn't recommend Kinetic based on my experience. Another house down my road which was on with Kinetic has also just left the market without a sale, and from what I saw a similar lack of interest, so I know that I am not alone. Sellers deserve better than a passive approach and generic advice, especially when trusting a professional service to handle something as important as selling a home.