Our experience with Kinetic Lettings, and in particular our assigned agent Nina, was deeply disappointing and stressful. Throughout the tenancy, we felt consistently disbelieved and unfairly treated. We were repeatedly accused of smoking in the property despite this not being the case and no evidence ever being provided. Each time we raised concerns, they were dismissed rather than properly investigated. We later became aware that the letting agent had a personal friendship with the landlord outside of work. While we cannot comment on internal policies, this raised serious concerns for us about impartiality, as the agent appeared to consistently side with the landlord regardless of the facts presented. There were also ongoing issues with landlord conduct. The landlord attended the property extremely frequently, often daily, without clear reason. When we raised that this made us uncomfortable and felt intrusive, we were told that because it was “his property” he could attend as often as he liked. This response failed to acknowledge tenants’ rights to quiet enjoyment and made us feel intimidated in our own home. Communication was also handled poorly. Emails and updates were often sent only to my partner and not to me, despite us being joint tenants. When I questioned why I was being excluded from conversations, I was made to feel as though I was being unreasonable rather than having my concern addressed professionally. This lack of inclusive communication was upsetting and inappropriate. We paid our rent on time, looked after the property, and tried to be cooperative throughout the tenancy. Despite this, the overall experience left us feeling like we were constantly “walking on eggshells.” Unless you are a landlord seeking representation, I would not recommend Kinetic Lettings to tenants. Our experience suggests tenant concerns are not treated with fairness or neutrality, which made an already stressful situation far worse than it needed to be.