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Kinetic Estate Agents

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Kinetic Estate Agents

A selection of reviews/testimonials by highest rating
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1.00 /5

I had a very poor experience with Kinetic during the 4 months my property was listed with them. Over the entire contract period, we had just one viewing, and no offers, which is incredibly disheartening when you're trying to sell what should be a very marketable home. From the start, things were handled poorly. The photography was subpar, with bad lighting and awkward angles that didn’t do the property justice. The floorplan took far too long to finalise and still contained errors even after multiple attempts to correct it. This caused unnecessary delays in getting the property live, despite initial assurances that it would be up much sooner. Throughout the listing period, the only suggestion I was given on how to improve interest in the property was to reduce the asking price, which is a lazy and generic tactic that requires no effort from the agent and showed no attempt to tailor a strategy for my specific home or situation. No advice was offered on presentation, staging, or any creative marketing ideas. There was an attempt made to offer me extra premium listings on Rightmove and a free virtual tour of the house, but this only came once I gave notice to leave the market with them, which in my opinion was too little too late. The fortnightly update emails were equally uninspiring, usually just a copy and paste of Rightmove stats telling me how poorly the property was performing, followed by a vague “let me know if you have any questions.” The only question I had was why they were asking me for ideas when I was paying them to be the “experts”. In truth, it often didn’t even feel like my house was for sale. The lack of engagement, poor marketing, and absence of strategy made it seem like my listing was simply forgotten about. Other agents in the area clearly managed to generate viewings and offers on comparable properties, Kinetic did not. I gave notice and moved on once my contract ended, and I definitely wouldn't recommend Kinetic based on my experience. Another house down my road which was on with Kinetic has also just left the market without a sale, and from what I saw a similar lack of interest, so I know that I am not alone. Sellers deserve better than a passive approach and generic advice, especially when trusting a professional service to handle something as important as selling a home.

review by Matt Jenkins

Reply from agent

Thank you for taking the time to leave your feedback, and we’re truly sorry to hear that you were left feeling disappointed by your experience. As an independent business, we take every review extremely seriously, especially as you feel let down, as we pride ourselves on delivering a professional, personal service. It’s deeply saddening to read your comments, particularly because we genuinely tried to respond to your concerns and work collaboratively with you when you did raise them. While we fully understand the frustration of a property not selling within the timeframe hoped for, we’d like to respectfully address a few points raised. When you expressed concerns, we responded by offering to make arrangements to improve your marketing and a personal visit to discuss concerns face to face and offer a free video tour but you declined. This is something we feel reflects our commitment to listening and finding solutions together not just ignoring our clients. To help generate additional interest, we offered to cover the cost of a extra Feature box on Rightmove on top of the premium listing that was already listed and paid for and the feature box that was paid for upon listing, which helps to boost visibility, a step above the standard marketing approach and sometimes charged extra for by other agents as it does cost the agents to do so. Regarding communication, we always aim to keep our clients informed with transparent updates, and while we regret that the content of those updates did not meet your expectations we did stay in touch and not leave you completely in the dark as we hear a lot of agents do and leave clients just sat online wondering, the updates were based on real-time data and feedback. We welcome input from our clients, but we absolutely do not expect them to be the experts, that’s our role, and we are sorry it felt otherwise to you. We are only human, and although we work hard every day to support our clients often going above and beyond, it is clear in this instance that we fell short of your expectations. That truly upsets us, as this is far from the typical experience people have with us, something we believe is reflected in the overwhelmingly positive reviews we receive across all platforms. Online reviews carry real weight, and while we fully respect your right to share your perspective, we also hope readers will understand that this situation does not represent the service we strive to deliver on a day to day basis or that which the vast majority of our clients experience. We’re sincerely sorry that you felt this way, and we wish you the very best with your onward plans. 22.15 pm - 17/06 additional comment to your original review that has now been edited - as per our initial reply we feel saddened that you felt the need to edit the original review but we again wish all the best