Hi Elliot, Thank you for taking the time to update your review between Trust Pilot and Google and for acknowledging the follow-up discussion with our Branch Manager, Lee. We appreciate the opportunity to clarify a few points. Inaccurate information was not provided to you — the vendor’s position genuinely changed and a misunderstanding was relayed to yourself, the figure they were prepared to consider also altered. This can sometimes happen when sellers reconsider their expectations or receive new levels of interest. Regarding communication, our team had been awaiting the vendor’s formal response before providing an update on your offer. We understand this delay can be frustrating and apologise if it gave the impression of poor communication. With respect to the property’s marketing price, it was not set above market value to mislead potential buyers. The intention was to test the market, which is a common and legitimate approach in property sales. We had already informed you that higher offers had been made on the property which you within your rights had chosen to distrust. We always aim to act in the best interests of our clients and to be transparent throughout the process, your offer was thought to be strong and appreciated given your position, though ultimately it did not meet the vendor’s expectations. We’re grateful for your continued interest in the property and for recognising the effort made by Lee to address your concerns.