Didn’t turn up for a viewing.. We received an SMS confirmation with the time and location of the viewing, and also received a phone call an hour before to check we were still attending. We were waiting 15 minutes before we rang the branch and were told they couldn’t get hold of the person our viewing was with and didn’t know where he was. As first time buyers this is not a great impression and start to our house buying journey. We’re very disappointed and will be looking to take our business elsewhere.