Thank you for the review Darryl. Is there anything we could have done better to get five stars?

Dear RP123, thank you for taking the time to review our service. Naturally I’m disappointed to hear that you felt our communication fell below the expected standard and can only apologise if that was the case. Regarding our recommended conveyancing solicitors, we believe they offer the best service, minimising the risk to the clients with the close working relationship that we share with them and, the ‘no sale, no fee’ option they offer to everyone. All clients are free to use their own choice of conveyancing solicitor should they wish. As we are unable to find your details on our system, I would be grateful if you could reach out to me on 01457 870 650 or by email at alex.fitton@ryderdutton.co.uk and I will be happy to discuss this with you further. Best wishes Alex Fitton (Branch Manager)

Good Afternoon Nicholas, Thank you for taking the time to speak with me earlier, I truly appreciate your honesty and understand your frustration with the situation. I hope I was able to clarify that we must operate professionally and within the guidelines that govern our industry. While I completely agree it’s frustrating when things like this happen, I want to reassure you that we acted properly and in line with our obligations. You’re right in noting that auction can sometimes provide a more secure route to purchase, particularly when looking to avoid similar issues in the future. However, it’s important to be aware that the auction process often requires a financial commitment prior to the exchange of contracts and may not be suitable in all cases. With private treaty sales in England, unfortunately, the transaction is not legally binding until contracts are exchanged. That’s why we requested that you instruct a solicitor, it enables us to issue the memorandum of sale and initiate the legal process. Without this step, the purchase cannot progress towards a binding agreement. I completely understand that your comments came from a place of disappointment. I hope, in time, you’ll see that DDM Residential acted with professionalism throughout. Should a suitable property become available, we’d be very pleased to support you with your next purchase. Please don’t hesitate to contact me directly if you have any questions or if there's anything we can do to assist moving forward. Best Regards Craig Stones Regional Director

Dear Ms. Claxton, Thank you for taking time to leave a review. Whilst I understand your frustration that we have had to cancel the appointment, with one valuer on annual leave and the second valuer who was scheduled to visit you feeling unwell, we did have to call several appointments to re-arrange, as is standard procedure in this circumstance. As you were the first appointment of the day, we did contact you as soon as we opened for business to advise and left a voicemail requesting a call back, as well and sending an email to explain the situation. On your return call, my colleague Nicole did explain that we needed to re-schedule the appointment, however before she was able to offer an alternative you advised that you were going to list with another agent. As I was due back from annual leave before the end of the week and we anticipated Helen would be feeling better by that time, we did have appointments available before the weekend. In regard to sourcing an alternative valuer from a different office, this is not possible due to the diaries being booked up in advance, and the individuals specialising in their local area. I would like to apologise again for the inconvenience caused, however the health and wellbeing of our staff and the clients we visit will always be our main priority and we will continue to follow the procedures we have set out to ensure this remains the case. May we wish you all the best with your sale and onward move. Kind regards - Alex Fitton - Branch Manager - Uppermill

Thank you for your review. I understand that you have spoken to a colleague and that this relates to you not receiving your post after you vacated your property. If you did not setup a postal redirection with Royal Mail when you ended your tenancy we cannot be responsible for ensuring that you receive all post after you have moved out.

Please can you elaborate on what has led to your 1 star review, or to contact us and we can sort out any potential issues.