Chris impressed us with the way he kept following up on the progress of our house hunting and letting service need. When the time finally came for us to start letting our property, Chris met up with us and offered a more reasonable fee, so we decided to use his service. Chris was originally our main contact, his service is outstanding - very professional and friendly. Chris is determined, hard working and helpful. Even our little boy likes Chris a lot! We also had dealings with Laurie and Toni, who were both professional at all times. The only negatives that we'd like to feed back are below: - certain things could have been better communicated to us: change of contact person in Chris's absence, some viewings not properly confirmed to us, contractor visit not discussed or arranged with us - once tenants were found and the referencing process started, we hadn't heard any update for nearly 2 weeks. We feel that more could have been done during this time to save time. Combined with the fact that our tenants' referencing had to take longer than usual (reason outside Balgores's control), this added a considerable delay to the start of the tenancy Despite those negative points, we still would definitely recommend Balgores as their service is outstanding otherwise, and we're confident that they'll take those feedback on board and improve.