Dear Samuel, We're sorry to hear that your experience with us has not been positive. We take all reviews extremely seriously and the customer experience is vitally important to us, as we pride ourselves on continuously offering an exceptional level of customer service to all of our clients. We would like to discuss this further with you but can't find your name registered anywhere on our system. Please reach out to us and we can investigate this matter further. Please email me at chris@balgoreslettings.com and I will ensure this is dealt with. Many thanks, Chris Ping - Regional Lettings Director