Hi Steven, We always stop any communications as soon as we're requested to, which is stated on all the letters you receive. Unfortunately as we had not heard anything from you, the letters continued to be sent. However, we can ensure you that you will no longer receive any letters from us regarding switching your agent. We apologise for the inconvenience this may have caused you. We pride ourselves on being a proactive agent and ensuring any potential clients know exactly what we can offer them should they wish to make the switch away from their existing agent. Kind regards, Balgores Upminster