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Claire Dyson Google

RESPONSE TO REPLY The check in report says the property is dirty. With cobwebs and dirty cupboards and oven. The check out report says the property is generally clean, neat and tidy. How do you explain the 125 pound cleaning fee? There were several mistakes in the check out report where they are claiming for things that were also in the check in report. Marks on the walls, hole in the walls and weeds. We were threatened about removal fee to remove lampshades that we bought to improve the property. But you say you take in to account the fact that we made the protect better? How do you explain that? My advice again be very cautious with this company and their "independent inventory check". Do not listen to the threats against using the tenancy deposit scheme. It there to protect you not them. ⚠️ My advice to anyone renting through this estate agent: wait until the end of your tenancy before leaving a review. Use the TDS, do not allow money from your deposit to be deducted illegally. We are giving this estate agent 1 star based on our experience. The property was advertised at one price. When we said we wanted it, Lauren told us other people were interested and that we would have to bid. We ended up paying £50 more per month than advertised. Lauren then asked us for a review shortly afterwards. We chose to wait until the end of the tenancy — and we're glad we did. Throughout the tenancy we looked after the property and we're very understanding about shortcomings on their side. We were very accomodating and helpful when they needed us. Despite this when we moved out, they attempted to deduct £125 cleaning, £75 oven cleaning and £60 for paint chips, despite the property being left clean, the oven being filthy when we moved in, and many of the paint chips already being there. When we said we wanted to use the tenancy deposit scheme to dispute the deductions, we were strongly discouraged from doing so. We were told it would be costly and time-consuming and warned that further charges could be made, including for light shades we had purchased ourselves and a Sky box that had been removed by the landlord. My advice: photograph and video everything when you move in and out, keep all correspondence, and don't feel pressured into accepting deductions you disagree with. And if you're asked for a review shortly after moving in, wait. You haven't experienced the full service yet. Proceed with caution.

Reply from Michael Anthony: Thank you for your review regarding the post-tenancy charges. To be clear, the charges were assessed following the independent check-out inspection carried out by the independent inventory clerk, who also conducted the check-in inspection at the commencement of the tenancy, a copy of which had been provided to you. The check-in and check-out reports provide an independent record of the condition of the property at the relevant points in time. The check-out report identifies the items considered to be different from, or not in the same condition as, those recorded at check-in. The charges have been raised on the basis of the differences and the work required to return the property to back to the required standard after you vacated the property. We appreciate that you may disagree with the assessment; however, the fact that the inspection was carried out by an independent inventory clerk is an important factor in determining the condition of the property both at the start and end of the tenancy. We have also taken into consideration the principle that tenants should not be charged for fair wear and tear or for improvements to the property. Where applicable, the costs sought have therefore been considered in light of the property's condition at the commencement of the tenancy, the nature and extent of the issue identified, and the reasonable cost of remedying it. We consider the charges to be supported by the independent inventory documentation and therefore maintain our position in respect of the amounts claimed. Kind regards, Michael Anthony Estate Agents

Michael Anthony

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