We were looking for a home to rent in the downtown reading area, and chose to schedule a viewing for a property being let by Winkworth. The agent who showed up was rude and knew absolutely nothing about the property. The property itself was in complete disrepair, which was absolutely not shown properly in the photos or the virtual walkthrough posted online. We drove from Salisbury for the viewing and it was a complete waste of our time. Avoid this agency unless you really enjoy being lied to.
Reply from Michael Anthony: Hi Caroline,
We are very sorry to see this 1 star review and we are keen to see where specifically we have gone wrong.
Your feedback is important to us, and we genuinely regret that we didn't meet your expectations.
We always strive to provide excellent service and we take all feedback seriously as it helps us identify areas for improvement.
We would appreciate the opportunity to discuss your specific concerns in more detail and understand where we went wrong.
Please contact me directly at cebdon@winkworth.co.uk so we can properly address the issues you've raised.
Sincerely,
Charlotte Ebdon- Office Manager
