Dear Mr Kershaw, I’m sorry to hear that you found it frustrating to deal with our Lettings team, however we would like to highlight that if the property had been left in a suitable condition at the end of the tenancy, for the next tenant to move in, there wouldn’t have been an issue. As a landlord yourself, I’m sure you can appreciate the work we do on behalf of our clients and that we must act accordingly. If you wish to discuss this matter further, please contact us at tring@maea.co.uk.