Trying to get a viewing for a flat but all the agents say is somone will call and make a viewing arrangement. Nobody calls. Looks like all agents are available only in offices taking calls but at the ground there is nobody to show the property. They shouldn't take responsibility of something which they cannot fulfill.

Embarrassing - Never returned any calls or emails after continuously aiming to get in touch. Good luck if you plan on renting with them.

Worst communication I’ve ever experienced with an estate agency. I chased several times to see a property and in the end had to give up. First enquiry through Zoopla, no reply so did it again. Then called and spoke to someone who took my details again because she didn’t have access to their system and promised someone would call back. They didn’t. Another email and another call where someone apologised and claimed they booked a viewing and that I would get confirmation. Of course I didn’t. Have no idea what is wrong with these people. Hoping I never see another house I want that is on their books.

Worst communication I’ve ever experienced with an estate agency. I chased several times to see a property and in the end had to give up. First enquiry through Zoopla, no reply so did it again. Then called and spoke to someone who took my …

Unprofessional services

Very rude management, not dealt with problems in a professional manner or at appropriate times.

Extremely rude, dishonest and unprofessional staff especially Azid who is the director of the company. He completely make up things and lie to you. They took so long to sort our deposit out. When we inquired they sent email saying that we will get full deposit back and it will be sent to us in couple of days time. After few days when we didn't receive any deposit , we inquired again and they said they need to deduct money from our deposit. When we denied and said we were sent email for full deposit back they said it was a mistake and Azid was extremely rude on phone rather then being apologising. He consider himself a landlord rather then a facilitator. They do not send any request to landlords and decide themselves. Azid even said to me that he wonder what i do for living as i don't seem capable of negotiating and he hanged phone on me. They don't care for tenants at all. I would not recommend this agency.

Awful staff they are not helpful at all, they prefer landlords over tenants very obviously. Would not recommend working with them. AVOID

Put an offer down on a place with Ellis and Co., which was acknowledged. Then didn't hear back from them for a month until they started sending me adverts for other places. Very strange.

Absolutely awful! If i could give 0 stars i would. Lived in a property for 12 years and the agency always kept the landlords side! Only repainted the property once which was 7 years ago and only had to pay for materials! We fixed everything in the house for free and only asked that he covers material costs which was always an issue. They never do anything in a proper legal way, when we had damp in our house and a professional said we need venting in the bathroom and check pipes under flooring in a bedroom. The agency and landlord did nothing about it and to this day nothing has been fixed. They didn't ask us to move out they just took us to court where they lost the case because they didn't serve the s21 notice! Absolutely horrible agency DO NOT RECOMMEND.