I used to have really good regards of this agency cause at the beginning of my tenancy we used to get everything fixed in a very timely manner. A couple of years later everything changed when the building was no longer in warranty with the development company. After that we had to chase the agency constantly in order to get things fixed and actually when we left our flat managed by them, still a few tickets for repairs had been open for months and un-actioned. In this branch there's also an agent (potentially the director) called Hasan who is a very stereotypical sales man: he will tell you all you want to hear on the moment of viewing the apartment, but he will be quite rude and useless later on if you need something to be fixed once you've already signed the contract, stay away from him if you can. Also beware when you leave the apartment that they will put lots of efforts on finding minor issues with the state of the "end of tenancy clean" and charge you completely nonsensical amounts for it. Make sure to dispute these amounts since they won't even put up a fight to accept your counteroffer.

I used to have really good regards of this agency cause at the beginning of my tenancy we used to get everything fixed in a very timely manner. A couple of years later everything changed when the building was no longer in warranty with the development company. After that we had to chase the agency constantly in order to get things fixed and actually when we left our flat managed by them, still a few tickets for repairs had been open for months and un-actioned. In this branch there's also an agent (potentially the director) called Hasan who is a very stereotypical sales man: he will tell you all you want to hear on the moment of viewing the apartment, but he will be quite rude and useless later on if you need something to be fixed once you've already signed the contract, stay away from him if you can. Also beware when you leave the apartment that they will put lots of efforts on finding minor issues with the state of the "end of tenancy clean" and charge you completely nonsensical amounts for it. Make sure to dispute these amounts since they won't even put up a fight to accept your counteroffer.

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I have been a landlord since 2010 and I worked with this estate agency for 4 1/2 years (since 2016) and they have managed 2 properties for me during this period. I had really bad experience with one of my property which has costed me over £13k of damages & other losses in 3.5 years. Ellis & co had an existing tenants (couple) who were looking for bigger flat as they were expecting a new born so they needed a bigger place. This couple were existing customer of Ellis & Co and came highly recommended by Ellis & Co when presented to me. As they were existing customer no credit report / reference was done based on their new circumstances. Within a few months these tenants stop paying rent (no commination with me) and it was very difficult and stressful time for me especially as I was on business trip. I kept asking for the reference /credit report and never receive anything for me to see. Eventually they paid some of the rent due and we ended cutting the contract short. In addition not getting the rent the tenants made a lot of damages on the furniture & blinds. As the deposit was used to cover the some rent arears therefor was no deposit left to cover any of the damages which was in the thousands. Of course Ellis & Co made sure they took every penny which was owed to them. When I questions why they took all the money and no compensation for me the answer was “we spend a lot of time on this”!! Poor them!! This was followed by a second set of tenants shortly after, These 2 guys were flushing a lot of debride in the toilet and eventually blocked and there was a horrible flood which caused a lot damage to the flat Of course I do not blame Ellis & Co for this incident, however they committed to help me with the insurance claim which did not happen and they mentioned they will send me information from another insurance claim which had similar issue and had successful claim but of curse nothing was sent me and reminded Ellis & Co several times. Overall, the communication is very poor. It has happened that I had to call 10 times and left messages and send several e mails to get updates with no reply. When I e mail the office manager to get updates then I get a call to say that very little has been wrong from their side and that they are the best agency in the area!! Very hard to have a conversation when someone thinks this way – I have worked in service industry all whole my life I would never answer an un-happy customer this way. Always very frustrating. In summary, after 3.5 years I got my property back, with ruined furniture, all walls were discolour, damaged blinds, missing rent, missing keys, missing furniture and the worst part was that agencies could not handle deposits and no deductions were made. Overall this has costed me over £13’000. Other negative point is that they charge 2 – 3 times the price of any maintenance issues which needs to done. So in the end Ellis & Co is supposed to manage my property but I have ended up manage the maintenance myself in order to avoid these high maintenance costs. The 2 good points are that their accounts department is always very professional and efficient and the rent negotiator is very good.

They are incredibly unprofessional. Last week we arranged a viewing for a place in Tottenham, but they never showed up. I live and work in Cambridge. I had to leave work early, take a train for an hour and stand in front of the designated place for 45 mins. I called them and emailed them many times. They just never responded. It was very disrespectful.

Unethical & unprofessional. Even after committing over chat that they will be contacting next day they did not whereas I have made an offer already. I have also marked email yo the senior management like Mr Alain & Louis & yet no response. Highly untrustworthy, incompetent & unprofessional.

Unethical & unprofessional. Even after committing over chat that they will be contacting next day they did not whereas I have made an offer already. I have also marked email yo the senior management like Mr Alain & Louis & yet no response. Highly untrustworthy, incompetent & unprofessional.

Trying to get a viewing for a flat but all the agents say is somone will call and make a viewing arrangement. Nobody calls. Looks like all agents are available only in offices taking calls but at the ground there is nobody to show the property. They shouldn't take responsibility of something which they cannot fulfill.

Embarrassing - Never returned any calls or emails after continuously aiming to get in touch. Good luck if you plan on renting with them.