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Ellis & Co Tottenham

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

The most appalling service imaginable. We had the unpleasant experience of renting a property through Ellis and Co Tottenham - a property we would never have rented if we were not deceived by Noora in the first place. We were told that scaffolding would only be present on the building for 3 months, which we later found out had always been scheduled to take over 2 years. The letting agency has been poor over every aspect. The most unprofessional emails, terrible communication and every step of the process outsourced to external companies. Our property manager Sashell was essentially non existent throughout our tenancy. We have seen various automated emails over the last few months. These include absence for 'annual holiday entitlement', 'medical leave' and our personal favourite 'I'm dealing with a backlog of emails so you'll have to wait over 24 hours for a response'. Of course we are all entitled to a holiday, but Ellis and Co Tottenham do not assign another employee to cover emails during this time. Hence you can end up with no reply for over a week unless you call the office (and manage to make it past the switchboard/young employees who have not been trained correctly so they can't answer any of your queries) I will be reaching out to the company to make a formal complaint but please do not waste your time

Reply from agent

We are truly sorry to hear about your experience and sincerely apologize for the inconvenience you faced. Your feedback is very important to us, and we take these matters seriously. We regret that the communication and service did not meet your expectations, and we understand your frustration regarding the scaffolding and the handling of your tenancy. We are committed to improving our services and will address these issues with our team to ensure they do not happen again. Please reach out to us directly so we can discuss your concerns in more detail and work towards a resolution. Thank you for bringing this to our attention.

Contact details
Sales Phone:

0208 809 4826

Opening hours

Unknown

Address

26 West Green Road, Tottenham, N15 5NP, London, UK, N15

At Ellis & Co we're proud to have been serving the Tottenham area for 25 years, offering a wide range of properties for sale and to rent in Tottenham as well as Harringay and Stamford Hill. Franchise owner Azid Sohoye has worked in the property industry in Tottenham for over two decades and is a member of both NAEA and ARLA. Along with his experienced team, Azid offers a positive and professional service to assist all clients in buying, selling and renting properties. Our success is built on specialist local knowledge, quality customer care and early adoption of new software. The office is located on West Green Road close to Seven Sisters tube station. Our main areas of business are residential sales, lettings and property management, and we have recently had heavy involvement with a number of new developments in the Tottenham area, namely Hale Village, Prowse Court and Lawrence Square. At Ellis & Co Tottenham we pride ourselves on our high level of service and professionalism, coupled with an acute attention to the customer. This has allowed us to build excellent relationships with developers, landlords and renters, providing us with unique insights into new build developments within the region. If you have a property to sell or let in Tottenham, are looking for a new home, or would like us to manage a property on your behalf, please do get in touch.

Our team

Maisa Caillibot

Azid Sohoye

No memberships information available

No marketing information available

No memberships information available

No marketing information available