Made a very difficult time even worse. After my mum moved into a home in November we approached Hayward Fox to advertise her property for sale. She passed in December. For 6 months the property has been handled terribly. We had 3 viewings in that 6 month period. Zero feedback from those viewings. Absolutely no contact from Hayward Fox as to what we could do better. The whole customer journey has been appalling, well non existent to be honest. And even when we said we were moving to another, much more engaging, agent, unbelievably the communication stayed at zero. I have had a very positive experience from Hayward Fox in the past but this was frankly terrible. Made the stressful situation of losing my mum 10 times worse and I will never forgive them or ever use them again.