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Webbers Estate Agents Great Torrington

17 High Street, Torrington, Devon, EX38 8HN, South West, UK, EX38

Claimed branch
Seraphim Google

I rented one of their properties for two years. While Adrian is a good, kind and friendly man in general, I was left deeply disappointed by how things were handled when it came to the deposit. When I moved in, I clearly mentioned that I didn’t want certain pieces of furniture in the flat. Adrian agreed and said it wouldn’t be a problem — that the items could be moved to another property. There was never any mention of me having to pay for this. Now, I’m being asked to cover the cost of paying for the greedy landlord's furniture, which feels unfair and misleading. I did agree to buy a new sofa, however - which I did do. I also agreed to pay for a doorbell I had removed, but I was charged £40 for a model that sells for under £10. I would love to see the receipt for the new doorbell:)? I was also left without access to the electricity meter for 18 months, despite repeatedly asking for a key. I never raised this in my deposit dispute, but probably should have done so. Over the course of two years, I paid approximately £54,000 in rent and looked after the apartment with enough of a care and kept to myself as much as a tenant can.. After 13 years of renting in London, I have had my fair share of problems with estate agents, but have never faced any deposit deductions, aside from a £13 charge for a nail polish mark on the floor.... I was surprised and disappointed by how this has been handled. It’s sad that some landlords or agencies are so desperate to milk the tenants as much as possible and their greed is baffling. Especially considering that the landlord cheap skated as much as possible throughout the two years of my tenancy. I always just tried to improve things in the very old and poorly maintained property - albeit in a great location - that I was paying a LOT of money for. As I mentioned, Adrian is a good man and I wish him well, but the fact that he's allowed for this scam to happen, is nothing short of disappointing.

Reply from Webbers Estate Agents Great Torrington: I'm sorry to hear that you were unhappy with the deductions proposed at the end of your tenancy. I had hoped we could have discussed everything in person before your departure and did extend an invitation to meet, which you chose not to take up. I believe that might have helped us to reach a mutual understanding more easily. The only deduction we submitted was in relation to the removal of furniture without permission, as outlined in the tenancy agreement. We did not seek any costs for cleaning the property, even though the cleaner you arranged was unable to complete the job due to illness. We undertook the cleaning ourselves as a gesture of goodwill. Nor did we pursue any compensation for the delay in regaining possession, which occurred 24 hours after the tenancy officially ended. I also made several attempts to resolve matters amicably after the tenancy concluded, but unfortunately did not receive a response. As a result, the matter was referred to an independent tribunal for a decision. I'm sorry that you disagree with the outcome, but I do wish you all the best for the future.

About Webbers Estate Agents Great Torrington

Webbers Estate Agents Great Torrington office

Webbers Torrington, located in the heart of Great Torrington, North Devon, serves as a central hub for property expertise. Our friendly and approachable team is dedicated to guiding clients through buying, selling, or renting homes in the picturesque region. Offering personalised services, we cater to the unique needs of first-time homebuyers, experienced investors, and those considering property sales. The office provides an extensive property listing, featuring a diverse range of homes from charming cottages to spacious family residences, making it a one-stop destination for individuals exploring properties for sale or selling their homes in the area.

Website: https://www.webbers.co.uk/offices/estate-and-letting-agents-in-torrington-north-devon/

Memberships and portals

Association of Residential Letting Agents Guild of Professional Estate Agents National Association of Estate Agents Property Ombudsman Sales Property Ombudsman Lettings Relocation Agent Network Tenancy Deposit Scheme onthemarket rightmove Zoopla

Marketing

  • Email / E-shot
  • Floor Plan
  • For Sale / To Let Board
  • Newspaper / Magazine
  • 360 Photography
  • Professional Photos
  • Smart Viewing
  • Social Media Campaign
  • Video
  • Virtual Reality
  • Accompanied Viewings
  • Sales Progression
  • Manage / Negotiate
  • Windows Display
  • Property Brochure

Awards

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